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| Processing Time | Previous Fiscal Year Data | |||||
|---|---|---|---|---|---|---|
| 2003 | 2004 | 2005 | 2006 | 2007 | 2008 | |
| Complaints pending during fiscal year | ||||||
| Average number of days in investigation | 343.00 | 165.50 | 240.33 | 166.36 | 198.17 | 221.00 |
| Average number of days in final action | 289.00 | 628.67 | 1,070.50 | 366.22 | 233.67 | 89.86 |
| Complaint pending during fiscal year where hearing was requested | ||||||
| Average number of days in investigation | 0 | 0 | 134.00 | 181.00 | 234.00 | 0 |
| Average number of days in final action | 0 | 0 | 0 | 34.50 | 0 | 1.00 |
| Complaint pending during fiscal year where hearing was not requested | ||||||
| Average number of days in investigation | 343.00 | 165.50 | 261.60 | 164.90 | 191.00 | 221.00 |
| Average number of days in final action | 289.00 | 628.67 | 1,070.50 | 461.00 | 233.67 | 104.67 |