CSBG Data T/TA Project Summaries FY 2010
State Exemplary Practices Projects Supported by the American Recovery and Reinvestment Act of 2009
Community Services Block Grant Training and Technical Assistance Program
State Exemplary Practices Projects
Supported by the American Recovery and Reinvestment Act of 2009
Office of Community Services
Administration for Children and Families
Maine Community Action Association (MCAA)
Maine Community Action Association
66 Winthrop Street, Suite 1
Augusta, ME 04330
Telephone: (207) 622-0203
Ms. Victoria Hoyle, Program and Resource Development Manager
The Maine Community Action Association (MCAA) represents 10 Community Action Agencies (CAAs) that provide services to low-income people across Maine. The association is dedicated to supporting and advocating for CAAs which help empower low-income people to lift themselves and their families out of poverty.
Use(s) of Administration for Children and Families (ACF) Program Funds
With the project, “First Call to Last Call,” MCAA will analyze effective service delivery models associated with Benefits Enrollment and highlight two distinct programs. “On Call,” by Western Maine Community Action is a once and done service delivery system. A client learns his eligibility for all program services with his first call to “On Call.” Unlike “On Call,” which is the first call a client makes, the Individualized Case Management Program (ICM) is the last call a client makes. Penquis Community Action developed ICM to assist those with challenging unmet needs or issues, such as homelessness, health disparities, or restraining orders.
MCAA will conduct a cost benefit analysis on the return on investment from “On Call” and “ICM’s Last Call” to measure the degree to which participants move toward self-sufficiency and agencies achieve their Community Services Block Grant goals. MCAA will create a Benefits Enrollment Manual that explains how each project may be replicated. The manual will be introduced Statewide through the Northern New England CAP Conference and nationally through the National Community Action Partnership annual meeting.