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Appendix V

Suggested On-Site Quality Control Tasks
for the Administration for Children and Families
Regional Office Team Leaders

The Administration for Children and Families (ACF) Regional Office Team Leader is responsible for ensuring that quality control functions are performed during the on-site review in order to ensure consistency, objectivity, and accuracy in reviewing cases. The following are some tasks that can be performed to ensure quality control. The ACF Team Leader or designee must initial and date the On-Site Review Instrument to indicate it was quality checked.

1. Verify that all case records in the sample and oversample are available at the review site since an unavailable case is counted as an error record.

2. Review each completed checklist to ensure that:

• all elements are completed on the Face Sheet, including whether the sample is a non-error case and whether there are improper payments, including underpayments;

• all questions are answered;

• dates recorded are logical;

• reason is noted for any item rated "N/A";

• reason is noted for any item recorded as "ineligible" or "potential error"

• recording on the instrument is legible;

• information is completed on all foster care providers where child resided during the PUR;

• reason for ineligibility and period of ineligibility are recorded on the Improper Payment Chart at the end of the checklist;

• reasons for underpayments are recorded on the Improper Payment Chart at the end of the checklist; and

• necessary corrections were made by the reviewer, if the checklist is returned to the reviewer for revisions.

3. Re-read the first record read by each reviewer to ensure that the reader understands the checklist and is applying an accurate interpretation of the law and regulations.

4. Re-read all error records.

5. Re-read records of reviewers who appear to have difficulty completing the checklist.