State Survey Analysis Report
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Activities to Verify Accuracy of Information
14. For each activity listed below, indicate whether or not your State performs it to verify the accuracy of information needed to determine eligibility for and/or proper amount of a program payment. If yes, indicate, when in the process the step or activity is performed, and how often it is performed. (State agencies were also asked to indicate the 3 steps or activities considered the most effective; however some agencies identified less than 3 steps or activities as most effective.)
Exhibit 14 shows 25 State agencies most frequently require documentation from the client to verify the accuracy of eligibility information. Over three-quarters of State agencies (21) rate this activity as most effective (AL, CA(DE), CA(DSS), CT, DC, GA, KS, KY, MD, MA, MN, MS, MO, MT, NE, NC, OK, UT, WA, WV, WI).
All 25 State agencies report initiating a fraud investigation, if warranted to verify the accuracy of eligibility information. However, only six State agencies rate this activity as most effective (KY, MN, MS, OH, OK, UT).
Nineteen State agencies conduct program integrity/quality control reviews (AL, CA(DE), CA(DSS), CT, DC, GA, KS, KY, MD, MA, MN, MS, MT, NE, NC, UT, WA, WV, WI) and 11 State agencies rate this activity as most effective (CA(DE), GA, KY, MD, MA, MN, MS, MT, NC, WA, WV).
Eighteen State agencies conduct telephone, fax, or e-mail contact (AL, AZ, CA(DSS), CT, DC, GA, KY, MD, MA, MN, MS, MO, NE, NC, UT, WA, WV, WI). Only five State agencies rate this activity most effective (AZ, DC, MS, NE, WV).
Seventeen State agencies access online data bases (AZ, CA(DSS), CT, GA, KS, MD, MA, MN, MT, MO, OK, PR, NE, NC, UT, WA, WI) and 10 State agencies rate this activity as most effective (AZ, CT, GA, KS, MD, OK, NC, UT, WA, WI).
Sixteen State agencies match automated computer files (AZ, CA(DSS), CT, DC, GA, KS, MN, MS, MO, MT, NE, NC, UT, WA, WV, WI) and seven rate this activity as most effective (AZ, CA(DSS), DC, KS, MO, NE, WI).
Nine State agencies conduct home visits (AZ, CA(DSS), CT, KY, MA, NC, OH, PR, UT) and two State agencies fingerprint clients (MS, CA(DSS)). Only one State agency (CT) rates home visits as most effective and one State agency CA(DSS) rates fingerprinting as most effective.
Six State agencies report performing other activities, including: on site auditing visits to providers, supervisory case reviews, annual audits, provider attendance reports and parent work and school verifications (AZ, CA (DE), DC, MA, MT, NE). Individual State agency responses are detailed in Appendix 14.
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Exhibit 14. Activities Performed and Considered Most Effective to Verify Accuracy of Information |
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| Steps or activities performed | Total States | |
|---|---|---|
| Performed Steps or Activities | Indicated as Most Effective | |
| a. Require documentation from client | AL, AZ, CA, CA2, CT, DC, GA, KS, KY, MD, MA, MN, MS, MO, MT, NE, NH, NC, OH, OK, PR, UT, WA, WV, WI | AL, CA, CA2, CT, DC, GA, KS, KY, MD, MA, MN, MS, MO, MT, NE, NC, OK, UT, WA, WV, WI |
| b. Fingerprint clients | CA2, MO | CA2 |
| c. Access online database | AZ, CA2, CT, GA, KS, MD, MA, MN, MO, MT, NE, NC, OK, PR, UT, WA, WI | AZ, CT, GA, KS, MD, NC, OK, UT, WA, WI |
| d. Match automated computer files | AZ, CA2, CT, DC, GA, KS, MN, MS, MO, NE, NC, OK, PR, UT, WA, WI | AZ, CA2, DC, KS, MO, NE, WI |
| e. Conduct telephone, fax, or e-mail contacts | AL, AZ, CA2, CT, DC, GA, KY, MD, MA, MN, MS, MO, NE, NC, OH, UT, WA, WV, WI | AZ, DC, MS, NE, WV |
| f. Conduct home visits | AZ, CA2, CT, KY, MA, NC, OH, PR, UT | CT |
| g. Initiate a fraud investigation if warranted | AL, AZ, CA, CA2, CT, DC, GA, KS, KY, MD, MA, MN, MS, MO, MT, NE, NH, NC, OH, OK, PR, UT, WA, WV, WI | KY, MN, MO, OH, OK, UT |
| h. Conduct program integrity/quality control review | AL, CA, CA2, CT, DC, GA, KS, KY, MD, MA, MN, MS, MT, NH, NC, UT, WA, WV, WI | CA, GA, KY, MD, MA, MN, MS, MT, NC, WA, WV |
| i. Other | AZ, CA, DC, MA, MT, NE | CA, MA, MT |
Exhibit 14. Activities Performed and Considered Most Effective to Verify Accuracy of Information
VIII. - Sources Used and Considered Most Effective to Ensure Accurate Payments >>