Technical Assistance
Providing
Technical Assistance Overview | Summary
Developing a Comprehensive Plan
Page: 1 | 2 | 3 | 4 | 5 | 6 | 75. Develop a TA Plan
Similar to your training plan, begin by describing your general
approach to providing technical assistance. The previous section
on Providing Technical Assistance provides useful information for
this part:
- Who will be your "first responder"?
- Do you intend to provide onsite TA or work mostly by telephone?
Review the needs assessment to see where leaders of FBCOs are asking for help. You have to be selective on what you will provide. The results from your needs assessment and SWOT analysis may highlight areas where you need to upgrade your own capacity to deliver technical assistance.
Next, describe how you want your TA system to function. Draw a flow chart of how a request is handled when it comes in by phone or email. Include the four phases of TA in your chart.
Then make a list of all the supportive materials you will need to develop. For example, you will need a list of other agencies for making referrals. You may need a brochure or short manual on a specific topic.
Determine who will provide direct TA on your staff and list all the resource people in your T/TA pool willing to work with you on this project. Identify where you have to locate a resource person to help with a particular TA need. Complete your plan by putting together a budget for all TA activities.
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Providing
Technical Assistance Overview |
Summary