Increasing the Capacity of Individuals, Families and Communities

Technical Assistance

Delivering Training Overview | Developing a Comprehensive Plan

Providing Technical Assistance Overview

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Summary of Technical Assistance
As an intermediary, you will probably be providing technical assistance, whether formal or informal, direct or indirect. Your TA efforts will produce the results you want if you are focused and disciplined. A good TA system will prevent you from feeling overwhelmed by the needs of FBCOs. Your technical assistance plan should include these four phases:

• Intake
• Diagnosis
• Treatment
• Evaluation

Helpful Reminders for Technical Assistance Don’t begin providing TA without a plan or a system in place Don’t tell people to call back in a few months "when you might know more Don’t treat the symptoms without conducting a diagnosis Don’t visit every organization that requests onsite TA Don’t assume that indirect TA is inferior to direct TA Don’t try to serve every FBCO with every need they might have Don’t think you have to do it all yourself Do approach TA in an orderly, professional way Do appoint and equip someone to be your "first responder" Do provide immediate TA during the intake phase when possible Do try to refer and redirect rather than reject callers Do try to meet needs using offsite rather than onsite TA Do begin onsite TA with a briefing and end with a debriefing Do check back with organizations you serve after 30 days Do talk about your procedures and look for ways to improve what you do

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Delivering Training Overview | Developing a Comprehensive Plan