Author Archives: The Federal Office of Child Support Enforcement

Our Program’s Turning Point in Technology

The child support program has a deep culture of innovation and investment in technology.  Technology makes it possible to locate parents and enforce support for 17.5 million children. Technology also can help us identify effective enforcement strategies, intervene early when payments … Continue reading

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Welcoming Back Parents in the Military

Over the past decade, the child support program has come to view both parents as its customers. We can’t do right by children unless we extend a helping hand to those mothers and fathers who need it. This is particularly … Continue reading

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Our Growing Tribal Child Support Programs

The number of tribal child support programs is growing—and many children are thriving as a result. Today, 42 tribes operate comprehensive programs and another 10 tribes manage start-up programs on their way to becoming comprehensive. Other tribes have expressed an … Continue reading

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Helping Domestic Violence Survivors Pursue Child Support Safely and Confidentially

Economic dependence is one of the main reasons that women remain with or return to an abusive partner. The research says that more than 90 percent of custodial mothers who face the risk of domestic violence want and need to … Continue reading

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‘Family-Centered Services’ Means Good Customer Service

Part of the meaning of “family-centered services” is providing good customer service. It means developing the habit of seeing yourself and your office through the eyes of the parents who interact with you, and reorganizing your work to become more … Continue reading

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State Services Portal – A Giant Step for Our Electronic Communications

The many systems that connect caseworkers around the country have become very important to the child support program. Child support professionals are able to help families get child support payments more quickly, and families are then better able to help … Continue reading

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Improving Our Outreach to Hispanic and Latino Parents

The United States population is becoming more diverse. The U.S. Census Bureau estimates that by 2050, Hispanics and Latinos will constitute 30 percent of the U.S. population, up from 16.3 percent in 2010. We know that the composition of the … Continue reading

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Spreading the Message on Our Commitment to Fatherhood

The child support program is one of the few government programs that systematically reach men, and the only one to do so in their roles as fathers. Because the program serves so many children—a quarter of all children and half … Continue reading

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Child Support’s Role in Grandparents Raising Grandchildren

Roughly 10 percent of the phone calls that ring in our OCSE customer service office are from grandparents seeking information about child support services; some have custody of their grandchildren. From conversations with these callers, we know that most grandparents … Continue reading

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Minority Male Health—We Can Help to Paint a Brighter Picture

April is National Minority Health Month. The front-page article in the April 2011 Child Support Report paints a clear picture about how lack of access to affordable health care exacerbates the health and income disparities in this country. The article … Continue reading

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