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Category Archives: Child Support
State Services Portal – A Giant Step for Our Electronic Communications
The many systems that connect caseworkers around the country have become very important to the child support program. Child support professionals are able to help families get child support payments more quickly, and families are then better able to help … Continue reading
Improving Our Outreach to Hispanic and Latino Parents
The United States population is becoming more diverse. The U.S. Census Bureau estimates that by 2050, Hispanics and Latinos will constitute 30 percent of the U.S. population, up from 16.3 percent in 2010. We know that the composition of the … Continue reading
Spreading the Message on Our Commitment to Fatherhood
The child support program is one of the few government programs that systematically reach men, and the only one to do so in their roles as fathers. Because the program serves so many children—a quarter of all children and half … Continue reading
Child Support’s Role in Grandparents Raising Grandchildren
Roughly 10 percent of the phone calls that ring in our OCSE customer service office are from grandparents seeking information about child support services; some have custody of their grandchildren. From conversations with these callers, we know that most grandparents … Continue reading
Minority Male Health—We Can Help to Paint a Brighter Picture
April is National Minority Health Month. The front-page article in the April 2011 Child Support Report paints a clear picture about how lack of access to affordable health care exacerbates the health and income disparities in this country. The article … Continue reading
Creatively Connecting with Parents and Families
Creative Specialist isn’t a job title that most public employees seek out. Nor do government job applications traditionally ask, “How would you improve outreach to clients so that they can understand and use our services more easily?” Yet in the … Continue reading
We Depend on Evidence-Based Research
Data and research are engines that drive the national child support program. Data help us know whether we are on track to meet our performance goals. They help us identify the best case strategies to pursue. Research and data help … Continue reading
A New Year for Opportunities to Help Families
Each New Year brings us new opportunities to enhance our services to children, parents and families. I am especially looking forward to the opportunity to help families through collaboration with the Assets for Independence program (featured on page 1 in … Continue reading
Passport Denial—A Model of Customer Service
The OCSE passport denial program collects tens of millions of dollars for children every year. We work closely with state child support programs and the Department of State (DOS) to ensure that passports are denied when appropriate and “holds” are … Continue reading
‘Bubble Chart’ Mirrors Child Support Work Nationwide
Many of you have seen OCSE’s “bubble chart,” a simple picture of the innovative partnerships and initiatives that state, county, and tribal child support programs have developed to help parents improve their ability and willingness to support their children. Through … Continue reading