Category Archives: Child Support

Changes in motherhood and youth

Every Mother’s Day, I gave my mom a gift—the potholders I wove on the loom myself or the ashtray with my picture on the bottom that I made at school. I would hide the present in my closet because my … Continue reading

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Interoperable computer systems will mean better customer service

Technology has the power to help break down silos between state health and human services programs and improve customer service. The promise of interoperable computer systems is that families will not have to go through multiple applications, interviews and appointments … Continue reading

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Is there more we can do to help moms?

March is National Women’s History Month and a good time to consider how women—and, more specifically, moms—are faring in today’s economy. First, the good news: we are seeing an upward trend nationally in the number of newly hired employees for … Continue reading

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New Ways to e-Communicate—Are they Right for You?

No matter where we work, we depend on email. And more and more, we depend on newer forms of electronic communication, too. On many government websites, we find buttons that connect us with new media and social media websites. We … Continue reading

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Our Program’s Turning Point in Technology

The child support program has a deep culture of innovation and investment in technology.  Technology makes it possible to locate parents and enforce support for 17.5 million children. Technology also can help us identify effective enforcement strategies, intervene early when payments … Continue reading

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Welcoming Back Parents in the Military

Over the past decade, the child support program has come to view both parents as its customers. We can’t do right by children unless we extend a helping hand to those mothers and fathers who need it. This is particularly … Continue reading

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Our Growing Tribal Child Support Programs

The number of tribal child support programs is growing—and many children are thriving as a result. Today, 42 tribes operate comprehensive programs and another 10 tribes manage start-up programs on their way to becoming comprehensive. Other tribes have expressed an … Continue reading

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Helping Domestic Violence Survivors Pursue Child Support Safely and Confidentially

Economic dependence is one of the main reasons that women remain with or return to an abusive partner. The research says that more than 90 percent of custodial mothers who face the risk of domestic violence want and need to … Continue reading

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‘Family-Centered Services’ Means Good Customer Service

Part of the meaning of “family-centered services” is providing good customer service. It means developing the habit of seeing yourself and your office through the eyes of the parents who interact with you, and reorganizing your work to become more … Continue reading

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State Services Portal – A Giant Step for Our Electronic Communications

The many systems that connect caseworkers around the country have become very important to the child support program. Child support professionals are able to help families get child support payments more quickly, and families are then better able to help … Continue reading

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