Today’s child support program helping fathers

Baby boy with dad smallThe child support program continues to evolve as families change. Our Father’s Day issue of the Child Support Report highlights innovative strategies that child support programs are using to work with both parents to increase the support that children receive from their noncustodial parents.

Erin Frisch, Michigan child support director, describes how her state improved customer service and office efficiency by streamlining case management so that case workers can really help parents.

Read More: Today’s child support program helping fathers

categories Child Support tags , , , , , , , Comment Leave a comment

Mother’s Day message for my colleagues

Custodial parent stats - CarouselI am now a grandmother of five. My children have all left home and two of them have started their own families. I can say hands down that the most important, most challenging, and most fun job I have ever had is being a mom. As a grandma, I get the pay-off with far less work!

I raised my children as a single parent for a number of years. Receiving regular child support—and working two or three part-time jobs—kept us going financially. It takes hard work to raise a child day in and day out. Like many parents, I worried juggled, and did without to make sure the kids had clothes, food, health care coverage, and a roof over their heads. Often I was out of cash and out of food stamps by the third week of the month. We had plenty of pancakes for supper during that last week!

Read More: Mother’s Day message for my colleagues

categories Child Support tags , , , , , Comment Leave a comment

Employers key in driving child support collections to families

Gears illustrationThe nation’s employers are a key partner in the child support program. Employers conduct core child support functions, which include reporting newly hired employees, implementing child support and medical support orders, and remitting child support payments.

The OCSE FY 2012 preliminary data report shows that employers remitted 72 percent of all child support payments, or $22.9 billion. The FY 2013 preliminary report indicates that employers remitted 74 percent of all child support payments, and employers reported 53.52 million new hires.

Read More: Employers key in driving child support collections to families

categories Child Support tags , Comment Leave a comment

Technology – the ‘band boards’ of our program

Illustration of computer monitor, construction hat and barrier standAbout 10 years ago, we decided to remodel our house—mostly infrastructure work. We decided to replace the roof and siding, install modern doors, put in more windows, and—the fun project—remodel the kitchen.

One morning, our contractor said, “You need to replace the band boards.” I shrugged, and said, “Ok, how much will that cost?” He repeated with some urgency, “You need to replace your band boards now. They have rotted.” He paused, cleared his throat, and said, “Do you know what a band board is?” I shook my head. He said, “The band boards are the only thing attaching the second floor to the first floor.” Well, that little item was not in the budget. But I told him to fix the band boards first.

Read More: Technology – the ‘band boards’ of our program

categories Child Support tags , , , , , Comment 2 Comments

History demonstrates child support lifts children out of poverty

Logo text: War on Poverty 50 YearsFor poor families in America, 1964 was a defining year because it set the stage for many of the social safety net programs we have today, including the child support program. While our program was not enacted for another decade, its establishment was part of the broader agenda to alleviate poverty in America.

In 1960, 27 percent of all children and 67 percent of black children were living in poverty. When President John F. Kennedy died in November 1963, Lyndon Johnson inherited a nation highly divided, with social programs that failed its poorest citizens. In his Jan. 8, 1964, State of the Union Address, President Johnson announced that his administration was declaring “a war on poverty in America,” and he urged Congress and the American public to join him in his effort. This became known as the War on Poverty.

Read More: History demonstrates child support lifts children out of poverty

categories Child Support tags , , , , Comment 1 Comment

Ten challenges for the New Year

"What's Next" headline in newspaperIn my previous Commissioner’s Voice column, I talked about the three generations in our society and three generations of our child support program and how the generational shifts in our society have impacted the way we do business. I gave examples of how you, the managers and staff in child support agencies, are addressing the changes in our caseload in innovative ways.

The members of the rising generation in our society—and in our program—expect clear information. They expect respect. They expect resources. And they expect results. In OCSE, we are beginning a new national strategic planning process for 2015-2019, involving all state and tribal child support directors. We want to use this process to help us position the child support program for the future. We have challenges ahead, but also a great commitment to our mission and the people we serve.

Read More: Ten challenges for the New Year

categories Child Support tags , , , , , , , , Comment 1 Comment

Serving three generations of families

Young man and boy (2-4), drawing on wall with chalk, rear viewThe need for child support is as old as history. Families have always been complicated and diverse. But the way we obtain support for children has to change with every generation, as each faces different challenges, has different values, and has different families. What changes does the rising generation of parents in our caseload face?

  • Economic opportunity: We see a widening social divide in economic opportunity: the wage gap is growing. And a widening social divide in family stability: disparities in children’s life chances are growing.
  • Labor market: There are fewer stable jobs for low-skilled workers. Available jobs for low-skilled workers are lower-paying, with few career advancement opportunities and no benefits.
  • Education and job path for men and women: 20 percent of men in their prime working years are not working. (When I was growing up in the 1950s, 5 percent of men were not working.) Over the past 25 years, we’ve seen a steep increase in women’s employment, but men’s employment fell. Although a gender wage gap remains, women’s wages have risen and men’s have fallen. Men, particularly men of color, are much more likely to have been incarcerated, further reducing their job and family opportunities.
  • Family structures: Complex families involve multiple partners, multiple parents, and more grandparents and relatives raising children. More children are born outside of marriage. In fact, the majority of all children born to mothers under 30 in this country are born outside of marriage. Same-sex marriage, assisted reproduction, and open adoption are additional facets of modern family life.
  • Two words, smart phones: The rising generation uses technology to obtain information and connect to others. Among low-income young people, smart phones are the connection to the outside world.  This generational shift profoundly impacts how the child support program can successfully interact with young parents.

Read More: Serving three generations of families

categories Child Support Comment 1 Comment

Reaching diverse customers through visual communications

Illustration of worker in child support officeInfographics are everywhere. A staple on websites across the internet, those colorful, poster-like illustrations grab our attention and help us visualize data. They can display facts and figures, research and surveys, ideas and trends, or simply a marathon route. Infographics may be old communications, but recently they’ve been paired with social media to engage target audiences.

Just in time for the recent Hispanic Heritage Month (September 15 – October 15), OCSE designed our first infographic in Spanish. Following rave reviews of our storybook, Child Support Services and You, Let’s Work Together, our communications team crafted the infographic with parents in mind. How do I apply for Child Support services describes various ways to apply with a local agency. See the infographic, in both English and Spanish, on the Families page on our website.

Read More: Reaching diverse customers through visual communications

categories Child Support tags , , , Comment Leave a comment

The Affordable Care Act will help parents and children in our caseload

Logo badge that links to healthcare.govWe have 40 million people in our child support caseload, including about 24 million adults. A third of the people in our caseload have incomes below the federal poverty level. According to a recent Urban Institute analysis of Census data (now on the OCSE website), our program served nearly 80 percent of poor custodial families in 2009. The Affordable Care Act will help make health care coverage more affordable and accessible for the people in our caseload. While obtaining medical support for children remains an ongoing responsibility, your child support office also can refer parents—both mothers and fathers—to the Health Insurance Marketplace.

States have new opportunities to expand Medicaid coverage to include adults without children living at home who have incomes at or below 133 percent of the federal poverty level (about $15,000 for an individual). Community health centers have more funding than before. When I was a young mother, I didn’t have health insurance. We went to a public health center for my kids’ check-ups. My first son was born three months prematurely. We were still paying $10 per month toward that hospital bill when my second son had emergency surgery. I applied for Medicaid. I will always remember how I felt when my caseworker said, “We can take care of it. We can cover the bill. Don’t worry.”

Read More: The Affordable Care Act will help parents and children in our caseload

categories Child Support tags , , Comment 3 Comments

What is our medical support road map?

Photo of smartphone showing road map, on top of a paper road mapOn Oct. 1, 2013, enrollment in the Health Insurance Marketplace will begin under the Affordable Care Act (ACA), while coverage will begin on Jan. 1, 2014. Child support agencies have an important role to play in connecting uninsured parents and their children to health care coverage by providing them with information about and referrals to the Health Insurance Marketplace.

But as important as these dates are for consumers, they are not child support program deadlines. Child support program requirements will not change on Oct. 1 and Jan. 1. Instead, we will continue to keep doing what we are doing—what our statute directs us to do, which is to provide for child health care coverage in child support orders. Employers still have the same medical child support responsibilities to respond to the National Medical Support Notice as they had before. Over time, the ACA will likely impact how we carry out our medical child support responsibilities, but not directly and not tomorrow.

Read More: What is our medical support road map?

categories Child Support tags , Comment 2 Comments