Tag Archives: Customer Service

Everything I learned about customer service, I learned while I was a waitress

Many years ago (in fact, only a few years after Congress authorized the IV-D program), I was a mom on my own with two small children to feed. I did not receive child support, and was the sole breadwinner in … Continue reading

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Ten challenges for the New Year

In my previous Commissioner’s Voice column, I talked about the three generations in our society and three generations of our child support program and how the generational shifts in our society have impacted the way we do business. I gave … Continue reading

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Child Support’s Role in Grandparents Raising Grandchildren

Roughly 10 percent of the phone callsthat ring in our OCSE customer service office are from grandparents seeking information about child support services; some have custody of their grandchildren. From conversations with these callers, we know that most grandparents who … Continue reading

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Passport Denial—A Model of Customer Service

The OCSE passport denial program collects tens of millions of dollars for children every year. We work closely with state child support programs and the Department of State (DOS) to ensure that passports are denied when appropriate and “holds” are … Continue reading

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