Tag Archives: Infographic

40 years of progress: Technology and innovation

Representation of 40th Anniversary Infographic

40th Anniversary Infographic

This year is the 40th anniversary of the national child support program. Check out our 40th Anniversary infographic on our website to see some of the ways we’ve changed!

Thanks primarily to technology and proactive income withholding, our collections have increased from less than $1 billion to $28 billion, and our cost-effectiveness ratio has increased from $3.25 to $5.25 over the past four decades. Today, 75 percent of collections are made through payroll deductions. By the end of the year, almost all child support programs will use our centralized electronic income withholding (e-IWO) process through OCSE’s child support portal, under new legislation enacted by the Congress last fall.

One of the great things about the child support program is that we continue to innovate. Our portal applications include two of our more recent tools:

The first is Lump Sum Reporting: our centralized automated process that enables employers to provide information about employees who are eligible to receive a bonus or lump sum payment. As of July 2015:

  • Forty-nine states and territories receive notifications from employers using Lump Sum Reporting, and
  • More than 130 employers are participating, representing over 1,500 Federal Employer Identification Numbers.

The second is Terminations (or, as we call it, eTerm): our centralized, automated process that enables employers to notify states about an individual’s employment status. As of July 2015:

  • Forty-five states and territories receive notifications from employers using eTerm, and
  • More than 130 employers, with over 1,500 Federal Employer Identification Numbers, are participating.

Some of you may remember the days when income withholding orders sent to employers were handwritten. Today, employers expect to receive the OMB-approved Income Withholding for Support form to withhold child support and to send payments to a centralized state disbursement unit. In 2011, OCSE included language in the IWO instructions for employers to reject orders when they are not on the OMB-approved form or do not direct payment to a state disbursement unit.

With four decades of experience, the national child support program continues to excel. Our forward momentum depends upon modern technology and innovative strategies to respond to the needs of today’s families.

Read the August edition of the Child Support Report to find out how child support programs are continuing to improve.

categories Child Support tags , , Comment Leave a comment

Engaging with both moms and dads

Mom and young daughter outdoorsUnlike many social services programs, child support regularly interacts with both parents. Child support agencies in states, tribes and local jurisdictions often provide educational materials, such as brochures, fliers, posters, videos, infographics and website information about what to expect and how to begin a case with the child support program. The agencies make these materials available for all parents.

Many child support agencies use early intervention methods, such as phone calls and mailings, to reach both parents. Reaching out to parents early in the child support process can encourage and empower both parents to interact with the child support program in a positive way. Some child support agencies work with both parents together.

Agencies may collaborate with partners as another way to ensure that all voices are represented (such as fatherhood groups, domestic violence organizations, and Hispanic organizations). Child support agencies often bring together diverse groups to collaborate on projects that help to engage moms and dads. In December 2012, I issued a Policy Interpretation Question document that explains that child support is in a great position to foster collaborations to help families holistically.

Our program routinely accepts applications for services from either parent, and enforces support against both mothers and fathers. Our program reaches out to engage both custodial and noncustodial parents whether they are moms or dads or another guardian such as a grandparent. We also collect data in OCSE that will help us understand parents of either gender. And we stay abreast of research in the field. We know, for example, that in 2011, an estimated 18.3 percent of custodial parents were fathers, according to the U.S. Census Bureau’s Current Populations Reports (“Custodial Mothers and Fathers and Their Child Support: 2011”).

Child support professionals follow trends as well. Pew Research Center data on the “Growing Number of Dads Home with the Kids” shows that the number of stay-at-home fathers is rising. Another Pew report, “5 Facts about Today’s Fathers,” says fewer dads are their family’s sole breadwinner as dads’ and moms’ roles are converging—over the years, fathers have taken on more housework and childcare duties, and women have increased their time spent in paid work.

Our new OCSE infographic helps us visualize OCSE data for FY 2013. It may help you picture some of the changes taking place in our program. As we continue to manage program changes, we will keep our focus on treating both mothers and fathers fairly in their custodial or noncustodial roles.

categories Child Support tags , , , , , , Comment Leave a comment

Reaching diverse customers through visual communications

Illustration of worker in child support officeInfographics are everywhere. A staple on websites across the internet, those colorful, poster-like illustrations grab our attention and help us visualize data. They can display facts and figures, research and surveys, ideas and trends, or simply a marathon route. Infographics may be old communications, but recently they’ve been paired with social media to engage target audiences.

Just in time for the recent Hispanic Heritage Month (September 15 – October 15), OCSE designed our first infographic in Spanish. Following rave reviews of our storybook, Child Support Services and You, Let’s Work Together, our communications team crafted the infographic with parents in mind. How do I apply for Child Support services describes various ways to apply with a local agency. See the infographic, in both English and Spanish, on the Families page on our website.

Child support professionals and stakeholders in the program have reason to use compelling communications to reach Hispanic and Latino Americans. Our country now claims nearly 51 million Hispanics, of which 37 percent are foreign-born.

We can learn more about long-term trends in Hispanic population growth from the Census Bureau’s infographic America’s Foreign-Born in the Last 50 Years. Also based on the Census data is the Pew Research Center’s infographic Hispanics in the U.S.: Origin and Place of Birth. An article on the Texas Comptroller’s website, Texas by the Numbers, also offers infographics with Census data.

Innovative infographics can spread messages effectively to our diverse caseload and help us share data and other content with all of you. The more we know about our stakeholders and families, the better we can tailor these communications. I hope you will share our storybook and infographics in your jurisdiction. Please let us know your ideas for creating others.

categories Child Support tags , , , Comment Leave a comment