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Tag Archives: Infographic
This year is the child support program’s 40th anniversary. For four decades, the program has fostered a culture of performance, innovation, and change. When I talk with child support professionals across the country, I hear a strong commitment to service, a deep engagement in the daily work of the program, and a willingness to do what it takes to accomplish our mission: collecting child support for children. We are always trying to do better. I think the phrase I hear most often from child support employees is that “The work is never boring!”
And indeed, it is not, for we are in the business of helping families succeed. Change has been our constant theme. Changes in the family structure, job market, and customer demographics since 1975 have required us to steadily adapt our services to the realities of today’s diverse families. From the beginning, we’ve looked to changing technologies for more effective and efficient processing of our caseloads. But behind the technologies, behind the dollars, behind the performance numbers are real families, families struggling to make ends meet, families trying to keep it together, families who are doing their best to raise their children.
National Public Radio ran three stories in November that provide a good backdrop for understanding program change. “How America’s Child Support System Failed to Keep Up with the Times” gives a historical perspective, summarizing child support’s challenges with the social changes occurring in the country in the last 40 years. Two other NPR articles focus on child support debt, explaining the reasons for billions of dollars in accrued arrears and how the Administration’s proposed rule can help minimize future accruals through realistic, right-sized orders. We provide the links to all three in the December 2015 Child Support Report (CSR).
Family mobility across state, tribal, and international borders requires even stronger coordination with other jurisdictions because these movements have expanded our intergovernmental workload. Our December CSR article, “Putting the “Uniform” Back in UIFSA”, chronicles efforts to strengthen interstate and international case processing with a common set of operating guidelines.
As the program evolved from a welfare cost-recovery model to one of the most significant income support programs for families, child support professionals have shifted their service mindset. We now strive for a more individualized approach, deploying a range of tools and strategies to “enforce, engage, and enable”, so that we do not leave any families behind. Our goal is to help all children receive the support and care they need from their parents. And it’s working. Our success at change management is a win/win for children, families, and agencies.
Be sure to read the first article in a new four-part change management series, “Do healthy families initiatives conflict with performance measures?” In this series, debuting in the December CSR, retired Oklahoma director Gary Dart explores the impact of “Healthy Families” principles on the five federal child support program indicators. He explains how an approach that aims for the best possible outcomes for each case can also “reward” agencies with performance incentives. Gary’s article, as well as other change management articles, are available on our Managing Change in the Child Support Program webpage.
While diversifying the program’s service delivery approaches, we are also experiencing change in the physical workplace. Staff turnover, leader successions, telework, consolidated offices, and different office layouts are just a few of the adjustments we are making in your daily work lives. OCSE’s recent moves to smaller, redesigned spaces give us a real appreciation of how environmental changes can affect the way we think and work.
After 40 years of service, you continue to dedicate yourselves to better serving our child support customers one person at a time. As we move into the future, we’ll continue to learn and use the evidence of “what works” to improve the program. Thank you for your commitment and hard work.
Happy 40th Anniversary and Happy New Year!
This year is the 40th anniversary of the national child support program. Check out our 40th Anniversary infographic on our website to see some of the ways we’ve changed!
Thanks primarily to technology and proactive income withholding, our collections have increased from less than $1 billion to $28 billion, and our cost-effectiveness ratio has increased from $3.25 to $5.25 over the past four decades. Today, 75 percent of collections are made through payroll deductions. By the end of the year, almost all child support programs will use our centralized electronic income withholding (e-IWO) process through OCSE’s child support portal, under new legislation enacted by the Congress last fall.
One of the great things about the child support program is that we continue to innovate. Our portal applications include two of our more recent tools:
The first is Lump Sum Reporting: our centralized automated process that enables employers to provide information about employees who are eligible to receive a bonus or lump sum payment. As of July 2015:
- Forty-nine states and territories receive notifications from employers using Lump Sum Reporting, and
- More than 130 employers are participating, representing over 1,500 Federal Employer Identification Numbers.
The second is Terminations (or, as we call it, eTerm): our centralized, automated process that enables employers to notify states about an individual’s employment status. As of July 2015:
- Forty-five states and territories receive notifications from employers using eTerm, and
- More than 130 employers, with over 1,500 Federal Employer Identification Numbers, are participating.
Some of you may remember the days when income withholding orders sent to employers were handwritten. Today, employers expect to receive the OMB-approved Income Withholding for Support form to withhold child support and to send payments to a centralized state disbursement unit. In 2011, OCSE included language in the IWO instructions for employers to reject orders when they are not on the OMB-approved form or do not direct payment to a state disbursement unit.
With four decades of experience, the national child support program continues to excel. Our forward momentum depends upon modern technology and innovative strategies to respond to the needs of today’s families.
Read the August edition of the Child Support Report to find out how child support programs are continuing to improve.
Unlike many social services programs, child support regularly interacts with both parents. Child support agencies in states, tribes and local jurisdictions often provide educational materials, such as brochures, fliers, posters, videos, infographics and website information about what to expect and how to begin a case with the child support program. The agencies make these materials available for all parents.
Many child support agencies use early intervention methods, such as phone calls and mailings, to reach both parents. Reaching out to parents early in the child support process can encourage and empower both parents to interact with the child support program in a positive way. Some child support agencies work with both parents together.
Agencies may collaborate with partners as another way to ensure that all voices are represented (such as fatherhood groups, domestic violence organizations, and Hispanic organizations). Child support agencies often bring together diverse groups to collaborate on projects that help to engage moms and dads. In December 2012, I issued a Policy Interpretation Question document that explains that child support is in a great position to foster collaborations to help families holistically.
Our program routinely accepts applications for services from either parent, and enforces support against both mothers and fathers. Our program reaches out to engage both custodial and noncustodial parents whether they are moms or dads or another guardian such as a grandparent. We also collect data in OCSE that will help us understand parents of either gender. And we stay abreast of research in the field. We know, for example, that in 2011, an estimated 18.3 percent of custodial parents were fathers, according to the U.S. Census Bureau’s Current Populations Reports (“Custodial Mothers and Fathers and Their Child Support: 2011”).
Child support professionals follow trends as well. Pew Research Center data on the “Growing Number of Dads Home with the Kids” shows that the number of stay-at-home fathers is rising. Another Pew report, “5 Facts about Today’s Fathers,” says fewer dads are their family’s sole breadwinner as dads’ and moms’ roles are converging—over the years, fathers have taken on more housework and childcare duties, and women have increased their time spent in paid work.
Our new OCSE infographic helps us visualize OCSE data for FY 2013. It may help you picture some of the changes taking place in our program. As we continue to manage program changes, we will keep our focus on treating both mothers and fathers fairly in their custodial or noncustodial roles.
Infographics are everywhere. A staple on websites across the internet, those colorful, poster-like illustrations grab our attention and help us visualize data. They can display facts and figures, research and surveys, ideas and trends, or simply a marathon route. Infographics may be old communications, but recently they’ve been paired with social media to engage target audiences.
Just in time for the recent Hispanic Heritage Month (September 15 – October 15), OCSE designed our first infographic in Spanish. Following rave reviews of our storybook, Child Support Services and You, Let’s Work Together, our communications team crafted the infographic with parents in mind. How do I apply for Child Support services describes various ways to apply with a local agency. See the infographic, in both English and Spanish, on the Families page on our website.
Child support professionals and stakeholders in the program have reason to use compelling communications to reach Hispanic and Latino Americans. Our country now claims nearly 51 million Hispanics, of which 37 percent are foreign-born.
We can learn more about long-term trends in Hispanic population growth from the Census Bureau’s infographic America’s Foreign-Born in the Last 50 Years. Also based on the Census data is the Pew Research Center’s infographic Hispanics in the U.S.: Origin and Place of Birth. An article on the Texas Comptroller’s website, Texas by the Numbers, also offers infographics with Census data.
Innovative infographics can spread messages effectively to our diverse caseload and help us share data and other content with all of you. The more we know about our stakeholders and families, the better we can tailor these communications. I hope you will share our storybook and infographics in your jurisdiction. Please let us know your ideas for creating others.