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Administration for Children and Families US Department of Health and Human Services
The Office of Child Support Enforcement Giving Hope and Support to America's Children

What is FIDM? > In-State Match > Technical Assistance

Federal Support

The Federal Office of Child Support Enforcement (OCSE) maintains a webpage on FIDM located at http://www.acf.hhs.gov/programs/cse. The web page is intended for use by financial institutions, State child support agencies and the general public.  Covering both multistate and single-state FIDM, it contains formal policy issuances, educational materials explaining FIDM and job aids serving as tools to States and financial institutions in operating their FIDM program.  The FIDM web page also has a HELP feature that directs users to technical support resources and allows users to send inquiries to OCSE's FIDM specialists and its helpdesk.

OCSE provides technical support for single-state FIDM through:

  • Federal SSFIDM specialist Dianne Offett (202-401-5425/Dianne.Offett@acf.hhs.gov);  and
  • State Profile information on the OCSE website.

OCSE provides technical support for MSFIDM through:

  • a hotline at 410-277-9312 that is manned Monday-Friday, from 8 a.m. to 5 p.m. and is designed to answer technical questions MSFIs may have regarding the federal data match process;
  • technical support liaisons assigned to each State to address their questions and concerns;
  • MSFIDM specialists Matt Marsolais (202-260-5479/Matt.Marsolais@acf.hhs.gov) and Sherri Grigsby (202-401-6114/Sherri.Grigsby@acf.hhs.gov). 

In addition, OCSE developed educational and instructional materials including a FIDM video, trainer's guide for States, trainer's guide for financial institutions, and a monograph on FIDM.  These are available by contacting the OCSE Reference Center at 202-401-9383.

State Support

Each State has a designated FIDM liaison responsible for providing technical assistance to financial institutions, and other child support agencies and to answer questions from parents and the general public.  Contact information for liaisons assigned to a specialized unit is published in various State materials.  

Last Updated: March 27, 2007