In 2002, the Federal Office of Child Support Enforcement (OCSE) initiated the Interstate Workgroup, composed of representatives from OCSE and eleven States. The workgroup analyzed interstate communications and recommended improvements in the area of sharing information on financial, order, and case activities. The workgroup identified the need to access financial data on interstate cases as a high priority for workers. As a result, OCSE initiated the QUICK pilot project, which ended September 15, 2006. This innovative application has become a national program with the successful pilot of the Financial module.
QUICK Pilot Purpose
- Facilitate timely data sharing through real-time access to another State’s data
- Provide States with a standard and secure user interface
- Use standardized data elements to share information
- Present data in a format with a similar “look and feel”
QUICK Benefits to States
- Allows access to information in real-time without involving a worker in the other State
- Provides some information not available through other electronic means
- Provides improved consistency of data definitions
- Expedites case processing by providing data when the worker needs it
- Saves time and money on the cost of paper, copying, faxing, telephone calls, and postage
- Improves the quality and timeliness of customer service responses
What is new in QUICK?
After a year in development, the Case Activities module is currently available for States to test.
This module allows a caseworker to view 34 different business actions on a case completed by another State. Now, in addition to financial and basic case data available in the Financial module, workers will be able to access information on NCP locate, paternity, order establishment, enforcement activities, and case status, as well as contact information for the caseworker in the other State. These additions will greatly enhance the usefulness of QUICK.
What Can Caseworkers Expect?
Throughout the day, workers touch many cases that may need information for a next step. In addition, CPs and NCPs are asking questions about their cases, such as "Has my support order been established?" or "Has the paternity test been completed?" Now caseworkers will have the ability to obtain that information - in 3 to 10 seconds - almost instantaneously!
Because information is immediately available, QUICK saves time, and cases can be worked faster to increase payments to children and decrease arrears.
Becoming a QUICK Participant
To participate in QUICK, and gain the ability to view data from other participating States, a State must agree to make data from its CSE system available to those States as well. For States considering developing the Case Activities module, OCSE requests that the Financial module be developed first or that the two modules be developed simultaneously.
Note: QUICK entails single-case, State-to-State communications and is not intended to replace batch processing.
For information regarding QUICK, contact your QUICK representative. You can also call 1-800-258-2736, or e-mail CSENet.2000@lmco.com.
Additional information and resource materials are available on the QUICK Workplace. Your QUICK technical representative can provide you with the Workplace logon information.
Award Winner
The Query Interstate Cases for Kids (QUICK) Team of the Office of Child Support Enforcement was recently selected to receive the OCSE Commissioner’s award for Innovative Technology during the 17th National Child Support Enforcement Training Conference Awards Luncheon in September 2007.
Technical Operations Information
