ACF/Office of Child Support Enforcement
Pilot Projects under GPRA
September 13, 1995
DC-95-58
TO ALL STATE IV-D DIRECTORS
Dear Colleague:
Re: Pilot Projects Under the Government Performance and Results
Act (GPRA)
As the first year of our program's participation as a pilot
project under the Government Performance and Results Act (GPRA)
of 1993 draws to a close, I am pleased to report that our
federal/state partnership is thriving, and we have every reason
to be optimistic about our future.
Last February, national and state CSE leaders and stakeholders
reached consensus on a five-year National Strategic Plan for the
Child Support Enforcement (CSE) Program, and we are now in the
final stages of setting performance measures for the plan's goals
and objectives. These GPRA-driven activities are being undertaken
in federal central and regional offices and in state and local
IV-D offices across the country.
Recognizing the importance for federal, state and local IV-D
programs to work in tandem and in a real hands-on manner, last
year I invited state IV-D agencies to voluntarily start
"practicing" the GPRA principles. The response was enthusiastic,
and today we have about 30 state GPRA demonstrations working in
virtually all functions of the CSE program, locally, statewide,
and regionally. Today, many of these demonstrations are well on
their way to doing child support business differently: setting
clear objectives and establishing performance indicators for
those objectives; collecting the data they need to measure their
results; and, overall, improving customer service.
For the second year of our GPRA pilot, beginning in October, I am
inviting states again to apply to become GPRA demonstrations.
This time, I would suggest that projects focus on specific CSE
issues that figure in the child support provisions of approaching
Congressional welfare reform. I would particularly like to
encourage demonstrations in voluntary paternity establishment
(in-hospital and in-community), demonstrations that deal with CSE
problems in big cities, determination of noncooperation, central
state registries, and state CSE self-evaluation projects.
Attached are guidelines for your GPRA applications and brief
descriptions of the existing projects.
We will all be challenged by the upcoming national reforms to the
nation's Child Support Enforcement program, and these
demonstration partnerships will, I am sure, help light our way. I
am committed to taking large strides in our CSE program, and to
putting it on a solid footing so that we can start achieving the
results we all want -- increases in the number of paternities
established, and the number of dollars collected, improved
program management, and greater public satisfaction with our
services.
With your help and commitment, I know we can attain these goals.
If you have questions about the OCSE/GPRA pilot project, please
direct them to Anne F. Donovan, OCSE's GPRA Task Force Director,
(202) 401-9360. For assistance with your application letter,
please get in touch with your OCSE Regional Program manager. We
would like to have your application by October 31, 1995.
Sincerely,
David Gray Ross
Deputy Director
Office of Child Support
Enforcement
Enclosures
cc: ACF Regional Administrators, Regions I-X
Assistant Regional Administrators
OCSE Program Managers
Application Guidelines for Prospective State Demonstrations
under the Government Performance and Results Act of 1993
Child Support Enforcement Program Pilot Project
(Excerpted from "Dear Colleague Letter" DC-94-34, dated May 20,
1994.)
GPRA PILOT PROJECT APPLICATIONS
The OCSE pilot is a two-year project (FY95 and 96) that begins
October 1, 1994 and ends September 30, 1996. Because of the
program's Federal/State partnership, a number of pilot sites will
be selected at the State, Regional and/or local level to test
agencies' ability to meet identified performance goals. In order
to create a realistic environment for the pilot project, our goal
would be to identify sites that represent a cross-section of
State and court administered programs, administrative and court-
based programs, and statewide versus local programs. Experience
gained through the pilot project sites will prepare us for
government-wide implementation of GPRA beginning in FY1998.
Selected pilot sites will be on the cutting edge of new program
directions and their efforts should lead to improved program
performance. The attention and publicity pilots receive may
create higher esteem and more motivation for staff performance,
and greater customer satisfaction. While there is no additional
funding currently earmarked for implementation of GPRA or the
pilot project, States and localities which participate may
benefit from increased Federal presence, locate assistance,
management reviews or training.
Requests to be considered as a GPRA pilot project site should be
submitted by letter to OCSE Deputy Director, David Gray Ross. The
letter should address the following criteria:
1. Whether the pilot site is an entire State IV-D program, a
local program or site, or a group of States applying as a
regional project. If the applicant is a local jurisdiction
rather than the State, the State must agree to its
participation in the project and support it.
2. The particulars of any proposed initiatives or ideas to be
tested and related performance measures, including whether
the site proposes to focus on one, several or all aspects of
program performance. For example, a measure assessing
service of process where that's a particular functional area
that would be addressed during the pilot. Detailed
proposals are not mandated since configuration of the pilot
site activities will be negotiated during development of the
performance plan.
3. Certification that there is commitment, at the appropriate
State official level, to provide organizational support and
resources for the two-year project.
4. Agreement and demonstrated ability to provide accurate and
reliable data to monitor and evaluate pilot performance
goals. The system used to provide this information can be a
combination of automated and manual as long as it produces
accurate and reliable data. (A certified statewide system
is not a prerequisite.) A history of providing reliable
data will also be considered.
5. Willingness to provide information as needed during the
project to allow for monitoring of the project, and to allow
dissemination of this information for pilot project
purposes.
OFFICE OF CHILD SUPPORT ENFORCEMENT
GOVERNMENT PERFORMANCE AND RESULTS ACT (GPRA)
State Child Support Demonstration Projects
þArizona -- Automation to Improve Locate Function
Arizona is piloting the social security number identification
system [Enumeration Verification System (EVS)]. It is a variant
of the other pilots in that data will be sent to OCSE in FPLS
format and will be returned in EVS format. After the first of the
year, the State proposes to obtain a mini-computer to do
multidimensional analyses of operational statistics. This will
allow the State to perform on-going analyses leading to continual
State improvements.
The SSN identification system is expected to increase the
number of parents located, thus to result in increased paternity
and order establishments and increased collections. Through the
implementation of an on-going system of operational and
management improvements, the State should realize gains in all
areas of program operations and performance measurement.
þArkansas -- Employment for Noncustodial Parents
Arkansas is using employment counseling as an alternative to
incarceration for young, unemployed noncustodial parents unable
to pay child support because of their inability to get or
maintain a job.
The goal of this project is to increase child support
collections and the involvement of young noncustodial parents
with their families. Intermediate goals are to improve parents'
skills and/or education, help them secure employment, and
increase income so that noncustodial parents will be able to
support their children.
þCalifornia -- State Investment Fund
The concept to be tested is whether making state seed money
available to local child support operations will assist in
increasing child support collections quickly enough to allow the
local operation to pay the State back in a single budget cycle.
Local operations can "invest" the state investment fund money in
any project meeting established criteria so long as the project
improves the support enforcement program.
Child support collections in local child support offices
participating in the investment fund program are expected to
increase enough to reimburse the state fund within a budget
cycle. While for state purposes, the primary performance measure
is net General Fund revenue increase, other critical performance
measures include overall collection increases, increased orders
established and modified, and increased paternities and
locations.
þSacramento County -- Medical Insurance Availability
Sacramento is arranging with qualified health insurance carriers
to provide low-cost medical insurance for children where the
obligor is self employed or has no or high-cost medical insurance
through his/her employer. The County will contract with any
number of health insurance plans that can meet pre-established
participation criteria. The project provides for guaranteed
acceptance of children referred by the district attorney,
coverage of preexisting medical conditions, benefits comparable
to existing group health insurance plans, and a predetermined
premium. To help ensure continuity of coverage, the plan also
allows the custodial parent to pay premiums whenever an absent
parent defaults.
The objective of this project is to increase significantly
the number of children who actually have medical insurance
policies in place, rather than merely an order for insurance
provided. It is also expected to increase savings to the state
and federal governments by reducing Medicaid costs through third
party payment of medical services to dependent children.
þColorado -- Measuring Overall Program Performance
Colorado intends to improve and measure all aspects of program
performance with particular emphasis on testing performance
indicators in the CSE national strategic plan.
The project's goal is to test the process, using national
performance measures, for measuring program objectives, producing
data and reporting on program performance.
þDelaware -- Integrated AFDC Unit
Delaware is developing a self-contained, integrated unit
collocated with AFDC (probably at the Northeast State Service
Center in Wilmington) utilizing high-level, well-trained
professional staff versed in all aspects of functions necessary
to establish child support orders in AFDC cases. The unit will
utilize innovative approaches, automation, technology, and state-
of-the-art remedies to expedite establishment of AFDC orders.
Delaware is in the process of changing from a court-based to an
administrative paternity establishment process.
For AFDC cases, the project expects to increase paternity
and support orders established; increase collections; improve the
cost-effectiveness ratio; and improve time-frame compliance.
þDistrict of Columbia -- Paternity Establishment
To improve the timeliness of paternity establishment, the
District of Columbia is (1) mounting a comprehensive information
dissemination campaign to public and private health care
providers involved in prenatal care; (2) involving the IV-A
agency in the dissemination of paternity affidavits at first-
contact with the agency; (3) involving non-traditional perinatal
health-care providers in paternity establishment and information
dissemination; (4) providing a multi-media community outreach
program; and (5) developing uniform, written materials for
dissemination to staff involved in institutional facilities where
those most susceptible to out-of-wedlock births can be found.
The goal is to decrease the number of out-of-wedlock births
and increase the number of paternity establishments through
outreach to professionals involved in pre-, peri-, and post-natal
care, and improve IV-A/IV-D cooperation. The latter will be
measured through increases in both paternity acknowledgements and
petitions for support. The District of Columbia is forming a
cooperative alliance between the CSE agency and governmental and
private sector organizations to increase and expedite voluntary
paternity establishment.
þIdaho -- Measuring Overall Program Performance
Idaho is focusing on and measuring all aspects of CSE program
performance. Using a customer service questionnaire to collect
baseline data, management improvements will address weak areas
noted in the survey analysis, and a follow-up survey will
determine effectiveness of the improvements.
The goal is improved program performance measures through
increased emphasis on customer service and improved program
management.
þIllinois -- Employment Counseling/"One-Stop Shopping"
Illinois has established a "one-stop shopping" customer service
center in Chicago that will create a more user-friendly child
support enforcement system with clearly defined outcomes. The
proposed innovations include streamlining the interviewing and
paperwork processes, establishing cooperative agreements between
governmental and community based entities, providing enhanced
services for custodial parents, and addressing employment needs
of noncustodial parents.
The goal is to increase child support payments and provide
the opportunity for unemployed/underemployed noncustodial parents
to find work so they will be able to increase their ability to
pay support. Objectives are to improve program compliance by
custodial and noncustodial parents; establish voluntary
paternities resulting from program interaction; establish support
orders resulting from program interaction; and to compare support
payments by noncustodial parents who receive services payments by
those who receive no services.
þIowa -- Review and Adjustment
[See Regional GPRA Demonstrations, Region VII]
Iowa will monitor and evaluate the cost effectiveness of using a
centralized operation, REVAD, to review and adjust the amounts of
child support orders. The model office will be located in the
College of Family and Communication Services, Iowa State
University. Iowa public assistance clients will be hired and
Promise JOBS participants will be trained to work as cse workers.
Linkages will be established between human services\ welfare
reform components. Unemployed welfare recipients will gain the
skills that they need to find unsubsidized employment and become
self-sufficient.
The REVAD model office is expected to increase child support
collections and self sufficiency by handling REVAD cases more
efficiently and reducing the backlog; increasing client
cooperation and customer satisfaction; and providing more time
for workers in other offices to concentrate on establishment and
enforcement issues.
þKansas -- Medical Support
[See Regional GPRA Demonstrations, Region VII]
Kansas is implementing an overall effort to improve the
collection of third party medical support through a variety of
activities such as: emphasizing medical support in outreach
efforts; training IV-D staff in the legal and business principles
of health insurance; and establishing better partnerships between
the public sector and private industry. Medical support efforts
will also be integrated into other initiatives targeted toward
teen parents.
Kansas expects to improve the delivery of medical support
services by fostering cooperation and effective working
relationships between recipients and providers.
þMassachusetts-- Results-Oriented Objectives in Implementing a
Certified Automated System
In conjunction with the development of Massachusetts' statewide,
automated system, the State has undertaken a re-engineering
project to redesign the business practices which will be
supported by the new system. The redesigned practices include
not only implementation of the system, but "best practices" of
local offices, other states and businesses. The Wakefield
Regional Office, the location of the statewide Customer Service
Center, will be a primary evaluation site. The project will
demonstrate the use of enforcement teams for use with cases that
cannot be handled by the automated system, i.e., self-employed,
underground economy, out-of-State. The evaluation of the project
will use pre- and post-measures to determine the effectiveness of
the re-engineering.
Through implementation of both the automated system and the
redesigned business practices, the State plans to increase child
support collections by effective and efficient performance of all
child support functions. Effectiveness will be measured through
outputs, including quality and quantity measures. Customer
service functions will be measured through call volumes/disposals
and surveys of customers pre- and post implementation.
þMichigan -- Reconfiguring Cooperative Agreements/Program
Contracts
To improve incentives for cost-beneficial performance, Michigan
is changing the contracting process with prosecuting attorneys
and Friends of the Court to base reimbursement on results rather
than activities performed. In the first year, volunteer
prosecuting attorneys will have contracts based on performance.
Results from this experimental effort will be compared to the
performance of the prosecutors who do not volunteer (control
sites). In subsequent years, more prosecutors will be required to
have contracts based on performance until all 83 counties are
under the performance based contracts.
The goal is to increase the number of orders and paternities
established in a more cost-efficient manner. Each enforcement
and establishment activity will be weighted to the degree of
difficulty and performance will be based on the results of these
weighted activities.
þMinnesota (Hennepin County) -- Measuring Program Performance
Hennepin County will measure program performance based on the
outcomes paternity establishment, review and adjustment of child
support orders, medical support enforcement, private
investigative contracts, and employment program for noncustodial
parents. The County has recently initiated a five year strategic
planning process and has incorporated performance measurement and
evaluation as an essential component of the strategic plan.
Through a series of demonstration projects, Hennepin County
plans to increase the rate of paternity establishment, ensure the
appropriateness of orders, improve medical support enforcement
and the payment of medical support by third-party liability
carriers, improve the locate function, and increase collections.
þMissouri-- Paternity Establishment Outreach
[See Regional GPRA Demonstrations, Region VII]
Missouri is using a community-based approach to increase
paternity establishment. By enlisting the assistance of other
government agencies, schools, churches, and community
organizations the State intends to make inroads into the cultural
environment -- making the acceptance of parental responsibilities
the "manly/right" thing to do. The State is also utilizing the
Regional Office's Teen Pregnancy/Parent Team to access national
data, resources and publications from other States.
By 1999/2000, Missouri expects to foster a social
environment in which AFDC recipients cooperate with paternity
establishment and fathers are willing to admit paternity.
Missouri also expects to create a presumption of paternity at the
following rates for children born outside of marriage: 75% for
children born prior to January 1, 1995, 50% for children born
after January 1, 1995 increasing the rate to 90% for children
born after January 1, 1999.
þNebraska -- Reinventing a Rural, Multi-County Office
[See Regional GPRA Demonstrations, Region VII]
Nebraska will attempt to reinvent a rural, multi-county child
support office with a small staff through a series of measurable
changes and improvements.
þNew Jersey -- Expansion of Provisions of Child Support Recovery
Act and Paternity Establishment
[See Regional GPRA Demonstrations, Region II]
New Jersey is sharing procedures and case selection criteria with
other states in Region II in order to increase the number of
cases suitable for submission under the 1992 Child Support
Recovery Act to the U.S. Attorney's Office. Also, to improve
paternity establishment, the State is developing a birth
facility/hospital-based model which permits electronic processing
of voluntary paternity acknowledgements, notification of births,
parent information and other data essential to assist in
establishing paternity.
þNew York -- Full Collection, Asset Identification
[See Regional GPRA Demonstrations, Region II]
New York is measuring the impact of prospective revisions to the
current IRS full collections process, and accessing better
financial and other asset information to improve collection of
arrears.
þNorth Carolina -- Designing Performance Standards
With the implementation of its new, statewide automated computer
system, North Carolina plans to re-engineer its performance
measures, providing a unique opportunity to measure the impact of
automation on productivity and service delivery. The State is
currently divided into 69 county administered offices and 15
State administered offices. The pilot would be conducted in the
15 state-operated CSE offices.
The project's goal is improved and more efficient delivery
of services in all CSE functional areas, and increased
collections.
þOhio -- Measuring Overall Program Performance
Ohio will build on recent program improvements and continue to
evaluate their effectiveness by conducting detailed county-by
county-analyses of key performance elements; phasing in a quality
control assessment project; examining and making additional
changes to their incentive structure; and continuing to expand
and enhance administrative processes.
One-third of Ohio's caseload of approximately 900,000 cases
needs paternity established. The goal is to increase the number
of paternities established and the amount of child support
collected.
þOklahoma -- Piloting Withholding Form and SSN Identification
Oklahoma is piloting the draft standardized wage withholding form
as well as the system for identifying social security numbers.
Expectations are that the use of the standardized wage
withholding form will improve relationships with employers and
improve the time frame within which wage withholdings are
initiated and collections are received.
The SSN identification system will result in increased
locates, thus increases in paternity and order establishments and
collections.
þPennsylvania -- Zero Tolerance in Allegheny County
Allegheny County (Pittsburgh) is implementing a program of "Zero
Tolerance" to improve it's child support collection efforts. The
initiative is targeted to obligors who are not candidates for
wage withholding and fail to make scheduled child support
payments. This would include parents who are self-employed,
independent contractors, individuals who work in the underground
economy, and those who fail to report income but have obvious
means of support.
The goal is to increase child support collections and to
improve the ability of the court's Family Division to react
quickly and decisively when wage withholding is not an option.
þPuerto Rico -- Asset Seizure and Paternity Establishment
[See Regional GPRA Demonstrations, Region II]
Puerto Rico is using 1099 data for asset seizure; conducting an
outreach campaign to reinforce parental responsibility
principles; and developing quantitative and qualitative
measurement criteria to determine the effectiveness of various
activities associated with early paternity establishment.
þSouth Carolina -- Teen Pregnancy Prevention/Parental
Responsibility
South Carolina is initiating a statewide teenage pregnancy
prevention program in middle- and high schools that focuses
particularly on the moral and financial obligations of
parenthood. The project, which will use volunteers, will be co-
sponsored by the State's self-sufficiency program director and
CSE program director.
Over a three-year period, the educational program intends to
delay parenting by teenagers until they are financially and
emotionally ready, and to promote self-sufficiency among young
adults. This will be measured by a reduction in teen-age births
and a reduction in the number of child support cases involving
teenagers.
þVermont --To calculate national "ideal" child support collection
amounts
The state IV-D office, using a variety of national and state data
sources, wants to quantify the amount of child support that
children in each state should receive. Total ideal collections
for each state would be individually developed using each state's
guideline calculations and the state's labor/wage data.
The objective is to draw profiles--nationally and for each
state--of what children should, ideally, receive and what they do
receive in support. The profiles will also seek to identify and
measure the impact of common reasons behind problematic
collections.
þVirginia -- Welfare/Child Support Interface
Virginia's project is to improve the interface between IV-A and
IV-D agencies by building a new communication system [ADAPT] and
establish electronic linkages between all State and local service
programs. Options to be considered include cross-training of IV-
A/IV-D personnel, outstationing of IV-D workers, use of video-
conferencing between staffs and between client and agency, and a
IV-D "circuit rider" in the smaller, more rural counties. These
options will be tried in concert with the other administrative
improvements developed and implemented under the staffing
standards study. The State is also interested in pursuing the
development of a combined, on-line application form for AFDC,
AFDC-FC, CS, and Medicaid.
In this project, the information exchanged between IV-A and
IV-D about a custodial parent is expected to be more timely and
complete, thus enhancing the efficiency of both agencies. It is
also expected that: the number of workable AFDC cases will be
increased; there will be an increase in the number of AFDC
paternities and support orders established; AFDC collections will
increase; and customer satisfaction will be improved.
þWashington --Pro Se Family Law Center
The State has established a Pro Se Family Law Research Center in
the Seattle Office of Support Enforcement. There, clients will
use instructions for producing legal documents from programmed
computers, intended to help them obtain and modify their own
support awards, parental rights and visitation. They will also be
given legal resources available at little or no cost. Trained
support enforcement personnel will be stationed at the Center.
The expectations are that by speeding up the review and
adjustment process, and paring a backlog of review and adjustment
cases, collections will increase as child support amounts will be
more closely tied to current circumstance. Paternity
establishments and collections should increase because parents
will be given the opportunity to simultaneously develop a
parenting plan, thus building a stronger bond between emotional
and financial support.
þWyoming -- Program Office Restructuring
Wyoming plans to initiate a strategic planning process for its
CSE program and to restructure, establishing district enforcement
offices which may be run by county CSE offices or be contracted
out to private vendors. The State will also try to establish a
district and state training program which will support the
restructuring.
Restructuring is expected to bring enforcement functions
closer to the local level, thereby facilitating and improving
collections. The establishment of a strategic planning process
will allow the State to establish short and long-term goals, and
strategies for achieving them.
Regional GPRA Demonstrations
ACF Region I-- Maine, New Hampshire, Vermont, Massachusetts,
Rhode Island, Connecticut
New England Child Support Enforcement Regional Compact
In the Summer of 1995, the six New England states signed a
compact with the ACF Regional Office to collaborate on
region-wide as well as state-specific strategies for improving
the child support enforcement program throughout New England.
They drafted and later approved a written agreement to first,
identify and develop performance measurements for improving child
support enforcement services and second, to set individual state
performance goals.
Individual performance goals were negotiated on a
state-by-state basis, and agreements were signed with each of the
six New England states between March and May of 1995. These
agreements now provide the benchmarks for each state's
performance and are the basis for developing federal/state
program improvement strategies. The New England Compact should
result in a measurable improvement in child support performance
in the region, particularly in interstate collections from within
the six-state region.
ACF Region II--New York, New Jersey, Puerto Rico
Assets Seizure
Begun in July, 1994, New York's assets project is measuring the
impact of the use of IRS 1099 data in locating and seizing assets
or property, thereby reducing outstanding arrears. The effort is
further supported by the SSA Enumeration Verification System
(EVS) which identifies SSN's by matching only names and birth-
dates.
The goal is to increase the collection rate for arrears and
improve interstate case processing.
IRS Full Collection
New York is measuring the impact of revisions to the current IRS
full collection process. Revisions would include those made in
the FY93 Full-Collection Pilot -- a shortened certification
letter, reduction in the collection fee, and a tape submission.
The goal is to increase collections. Actual sums collected
will be dependent upon the number of cases having gone through
full-enforcement services at the state level, and the actual
assets located.
Expansion of Use of the Child Support Recovery Act
New York may adopt New Jersey's case selection criteria,
procedures and forms for submitting cases to the U.S. Attorney's
Office under the Child Support Recovery Act of 1992.
The goal is to increase collection rates. Actual impacts
will depend on the number of cases that the US Attorney's office
can /will prosecute.
Commercial Drivers License Central Registry
New York proposes to measure the impact of implementing a
mechanism which permits the jurisdictions in their region to have
direct access to the national registry of commercial drivers
licenses. Once the planned non-commercial licensed drivers
national registry is developed (1995 or 1996), the region
proposes to develop an interface between the registry and the
FPLS or individual SPLS for locating non-custodial parents across
state lines.
The goal is to locate more non-custodial parents.
Paternity Establishment
The Region proposes to pool personnel and fiscal resources in the
development of training material for staff involved in-hospital,
pre-natal, or other health-care facilities. New Jersey will take
the lead in developing multi-media/lingual and multi-cultural
information materials for distribution to parents of children
born outside of marriage.
The goal is to improve the rate of paternity establishments.
Outreach
Regional and state staff propose to conduct workshops and
discussion groups to introduce and reinforce parental
responsibility principles. The ACF Regional Office will conduct a
competition in New Jersey and New York inviting teenagers to
develop written, oral and visual material that will promote
parental responsibility concepts among young people. The winners
of the competition will become members of Region Il's Teen Child
Support Advisory panel.
The goal of this project is to change behaviors and beliefs
regarding parenting and child support. The impact will be more
difficult to measure, and can probably best be measured through
measures such as decreased birth-rates among teenagers.
Region VII-- Kansas, Nebraska, Missouri, Iowa
ACF Region VII is undertaking an entire regional plan to include
activities related to an ongoing Program Improvement Training
grant focusing on improved service delivery by front-line staff;
enhanced customer service; and CSE leadership development. The
Region is also developing a model communications system to
enhance linkage between Central/Regional/State offices. The Area
Audit Office in Topeka will partner with the Region and four
States by offering specialized results-oriented expertise related
to performance outcomes. Other resources/partners include
utilizing Missouri's experience with a CSE internal quality
assurance program, as well as cross-training workshops for states
on interfacing IV-A/IV-D/IV-F and the broader culture change
reengineering. Also, each state will pilot one aspect of
reinvention most applicable to that state, but agreed to jointly
by all the states.
September, 1995
6.
Agreement to establish an ongoing self-monitoring capability (or
use an existing capability) to ensure early detection of any
problems and immediate attention to resolving those problems.
7.
Commitment to maintain a high level of effort in all program
areas, particularly paternities established and dollars
collected.
8.
Agreement to on-site Federal assistance and presence at the pilot
site.
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