Strategic Planning Initiative

Continuous Service Improvement (CSI)

An OCSE initiative to examine how the Federal Parent Locator Service (FPLS) systems could be improved

Interstate Communications

"Interstate cases...are some of the most difficult and problematic cases, requiring cooperation and communication between States"
OCSE Twentieth Annual Report to Congress

CSENet
(Child Support Enforcement Network)

• A daily batch interstate communications tool
• Conveys information on child support business, locate and case status through function types
• Automation of some Intergovernmental (UIFSA) Form activity

Why Improve CSENet?

At the June 2006 National Child Support Interstate and Systems Symposium, State representatives indicated CSENet was working well and requested improvements

Goals

• Help States use CSENet more efficiently and effectively
• Streamline transactions
• Bring Intergovernmental Forms and electronic communications closer together

So, what did we do?

Activities

• Analyzed 2006 transaction usage
• Identified interstate business
  • Linked CSENet transactions
  • Identified Gaps
• Assessed data quality and State priorities
• Synchronized Intergovernmental Form updates

Stakeholder Participation

• Multiple national conference calls with State representatives
• OCSE teams
  • CSENet End User Support (EUS)
  • Technical Support Liaisons (TS)
  • Division of State and Tribal Systems (DSTS)
  • Data Standards Team

And, what was the outcome?

CSENet Enhancements

• DCL-07-20 CSENet 2000 Core Set of Transactions
• Recommended new transactions
• Recommended expanded dependent paternity status
• Enhanced user guidance
• Recommended further analysis
  • Request for lien/levy
  • Exchange of paternity acknowledgments/information

Core Set of Transactions

• A reduced set of 95 transactions for States to focus upon in programming efforts
• Increased standardization - common playing field when the same transactions are used for the same purpose
• Increased ability to pursue transaction automation

New Transactions
Identified Gaps

• Intergovernmental Forms
  • Request to Change Payee
  • Request to Redirect Payment
  • Request Paternity and Support Establishment
  • Request Certified Payment Records
  • Request/Provide Determination of Controlling Order
  • Acknowledge a Request for Assistance/Discovery
• CFR Requirements
  • Provide Notification of Submission for Federal Tax Offset

Expanded Dependent Paternity Status
Intergovernmental Form Updates

• Born in wedlock?
• Has paternity been established?
• How was paternity established?

Enhanced User Guidance

• CP locate
• IV-D case closure
• Automated child support enforcement systems
  • Potential triggers to generate outgoing transactions
  • Processing of received transactions

What are the practical applications?

Focus Efforts and Resources on the Core Set of Transactions

• When revising existing CSENet programming, developing new functionality, or planning and development for major system enhancements
• Consider becoming fully functional by programming to send the core set (including all seven functions, e.g., LO1, EST)

Take Advantage of User Guidance

• Transaction Functional Matrix (TFM)
  • Finalized Establishment (EST), Paternity (PAT), and Collection (COL)
  • Revised Locate (LO1), Case Status Inquiry (CSI), Enforcement (ENF), Managing State Cases (MSC)
  • Linked to CSE Transmittal #1, 2, 3 and CFR
  • Potential automation

Plan for FPLS 2008 Release

Show off what you know and...

Which CSE Transmittal is used to request paternity establishment?

• Transmittal One
• Transmittal Two
• Transmittal Three

Try Again!

Right!

Which CSENet transaction conveys a request for paternity establishment?

• EST R SRORD
• PAT R

Try Again!

Right Again!

Which CSENet transaction is in the Core Set of Transactions?

• MSC P GSPUD
• MSC P GSUPD

Try Again!

YEAH!

What are States doing?

Upcoming Arizona Initiative

Initiative Goal

• Enhance CSENet knowledge
• Focus on transactions
• Understand current use of CSENet
• Increase use of CSENet

Process

• Form a workgroup
• Read all information available
• Understand work flow
• Learn all CSENet transactions
• Enhance the system
• Create a desk-aid

Linking CSENet Transactions to Existing State Interstate Business

Questions?

Resource Information

DCL-07-20 CSENet 2000 Core Set of Transactions
http://www.acf.hhs.gov/programs/cse/pol/DCL/2007/dcl-07-20.htm

Draft user guidance documents are available on the CSI Interstate Improving CSENet Business Guidance Workplace http://ocse2.acf.hhs.gov/WP_CIICBG.nsf User name: CIICBG USER
Password: ciicbg

Thank You!