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Debt Inquiry Service for Employers

Published: April 4, 2012
Information About:
State/Local Child Support Agencies, Employers
Employer Responsibilities, Bonus/Lump Sum Reporting, Federal Systems, Child Support Portal/SSP
Collection & Enforcement Systems, Debt Inquiry, Electronic Communication
Debt Inquiry Service

Use of the Debt Inquiry Service (DIS) is voluntary for both employers and states. It allows registered and authorized employers to provide information about employees who are eligible to receive a bonus or lump sum payment either by uploading a file or entering information on a screen on the DIS application online. The federal Office of Child Support Enforcement (OCSE) compares this information to its debtor file, maintained at the federal level containing information on all state-submitted noncustodial parents who owe past-due child support. Matched information is sent to the appropriate state child support agencies, which are responsible for collecting past-due support.

How Employers Can Participate

Employers must register to use the Debt Inquiry Service (DIS) by completing the registration form. Information employers must provide includes, but is not limited to:

  • Name
  • Address
  • Federal Employer Identification Number (FEIN)
  • Contact person information
  • Communication preference, such as phone, fax, or email
  • File encryption method
  • Transmission method

To register, contact the Employer Services Team at employerservices@acf.hhs.gov.  Once registered, employers may either use the Debt Query or File Upload screen to submit information about employees eligible to receive the bonus/lump sum payment. Employers receive an acknowledgment indicating whether the file was successfully uploaded to the DIS. Information provided by employers is compared to OCSE's debtor file and states receive matches within 24 hours.

State Participation in Debt Inquiry Service

States participating in the Debt Inquiry Service (DIS) receive email notifications when a match, called a "Debt Inquiry Report" file, has arrived from an employer. States may then view or download the Debt Inquiry Report file from the State Services Portal (SSP). The Debt Inquiry Report file contains all of the information provided by the employer including:

  • NCP name, address, and Social Security number
  • Payout type and amount (if available)
  • Employer contact information
  • Employer notification preference (phone, fax, email)

The report file is available for download for 60 days as a fixed-length file, comma-separated value file or in an MS Excel spreadsheet. States that do not currently use SSP can receive matches via existing communication channels already in place with OCSE and should contact the Employer Services Team at employerservices@acf.hhs.gov for additional information.

DIS State Status

See DIS State Status map for states participating in DIS.