Debt Inquiry Service Overview
The Debt Inquiry service provides insurers the ability to voluntarily provide information about individuals who are eligible to receive a lump-sum or other type of payout using real-time, online access through a secure Child Support Services Portal (CSSP).
The Debt Inquiry Service allows authorized users to send a batch file containing information about individuals who are eligible to receive a lump-sum or other type of payout, along with information regarding payments. This information is compared to the Debtor file and matched information is relayed to the state CSE that are responsible for collecting past-due support.
States that elect to participate in the Debt Inquiry service will receive email notifications when a Debt Inquiry Report file is available for viewing or download via the State Services Portal (SSP). The Debt Inquiry Report file will contain information about obligors in the state who owe past-due support, who are eligible to receive a lump-sum or other type of payout, and information from external partners about the payout, for example, payout type and amount (if available), and company contact information. The files will be available for download as a fixed-length file, comma-separated value (csv) file or in an Excel spreadsheet. States have the ability to elect their preferred format. States that do not currently use the SSP can receive the matches via the existing communication protocols that are in place between OCSE and the states. Through the partnership of employer and insurance companies, the Debt Inquiry Service is expected to make a significant difference in the lives of millions of children.
To join the Insurance Match Program or obtain additional information, contact the Office of Child Support Enforcement via email firstname.lastname@example.org.