< Back to Search

Report on Managing Undistributed Collections and Improving Interstate Payment Disbursement


Published: May 8, 2003
Information About:
State/Local Child Support Agencies
Case Management, Collections/Distribution/State Disbursement Unit (SDU), Intergovernmental/Interstate
Policy, Dear Colleague Letters (DCL)
Undistributed Collections


DATE: May 8, 2003


RE: Report on Managing Undistributed Collections and Improving Interstate Payment Disbursement

Dear Colleague:

This report explores issues in the management of undistributed child support collections (UDC) and in the processing of interstate payments through state disbursement units (SDU). It resulted from OCSE's efforts to assist the states with the largest caseloads (originally, the " Big Eight" states) in achieving improvements in these critical operational areas through technical assistance and technology transfers. Nevertheless, the report contains observations and recommendations that should prove valuable to all states in reducing UDC balances, in controlling the future accumulation of UDC, and in improving interstate child support payment disbursement. The recommendations also provide useful guidelines for the provision of technical assistance and technology transfers and should prove beneficial to Federal staff as well as to states.

The project on which the report is based covered a two-year period ending in December of 2002, and resulted from the identification of these two issue areas as requiring special attention through what is now known as the "Big Ten" Initiative. Despite efforts on the part of many states to control UDC, and the recognized role of tax offset holds and other factors, resulting reductions in UDC balances were often temporary, and UDC totals continued to grow nationally. In addition, the OCSE Audit Division had reviewed UDC in eleven states and indicated a high priority from program management was needed to reduce and contain UDC (DC-97-70). Further, a DHHS Office of the Inspector General study of SDUs recommended that OCSE provide additional technical assistance to the states in this area.

I hope you will find the information in this report helpful. If you have any questions or comments, please contact Dan Fascione, Director of the Big Ten Initiative, at dfascione@acf.hhs.gov.


Sherri Z. Heller, Ed.D.
Office of Child Support Enforcement

Attachments (Not Currently Available Online)

cc: OCSE Regional Program Managers
ACF Regional Administrators