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Private Collection Agency, State Policy Matrix


Published: February 2, 2010
Information About:
State/Local Child Support Agencies
Case Management, Collections/Distribution/State Disbursement Unit (SDU)
Policy, Information Memorandums (IM)
Private Collection Agency



ATTACHMENT: State Child Support Enforcement Private Collection Agency (PCA) Policy Matrix

DATE: Feb 2, 2010

TO: State Agencies Administering Child Support Enforcement Plans under Title IV-D of the Social Security Act and Other Interested Parties

SUBJECT: Private Collection Agency, State Policy Matrix

BACKGROUND: Several states have requested information from the Federal Office of Child Support Enforcement (OCSE) on state policy related to private child support collection agencies (PCA) that enter into contracts directly with custodial parents. In response to these inquiries, OCSE compiled a list of current state statutes and policies related to PCAs. The attached State Child Support Enforcement Private Collection Agency Policy Matrix contains information on nine areas related to PCAs and provides a link to the appropriate state citation where applicable. The matrix includes information on the following topic areas:

  1. State IV-D Contact: The state's contact person who can address questions from other states about PCA policy.
  2. Primary Cite: A link to primary state legislation or policy that addresses PCAs; includes the effective date of the policy or legislation when available.
  3. License or Bond Requirements: Indicates whether a PCA is required to have a license or bond to operate in the state.
  4. Fee Limitations: Information on fee limits imposed on PCAs by the state, such as application fees or fees deducted from collected support.
  5. Contract Cancellation Limitations: Stipulates the terms under which a custodial parent may cancel a contract with a PCA.
  6. Allow Payment Redirection: Information on whether a IV-D child support agency will redirect a custodial parent's payments received by the state disbursement unit to the PCA.
  7. Current Support Limitations: Specifies the limitations on how PCAs may treat current support.
  8. Fee for State/Federal Collections: Identifies whether state law or policy expressly prohibits the PCA from collecting a fee for work attributable to a state or government agency.
  9. Prohibited Practices: Includes other PCA business practices expressly prohibited by state law or policy.

We hope that you find this matrix a useful tool.

Inquiries: Please contact your OCSE Regional Office if you have any questions. Please provide updates to Linda Keely at linda.keely@acf.hhs.gov.


Vicki Turetsky
Office of Child Support Enforcement


cc: ACF/OCSE Regional Program Managers