States Requiring Electronic Child Support Payments
California, Florida, Guam, Illinois, Indiana, Iowa, Massachusetts, Nebraska, Nevada, North Dakota, Ohio, Oregon, Pennsylvania, Texas, Virginia, and West Virginia have all passed legislation or regulations requiring employers to remit their child support payments electronically. The criteria for determining whether your company must submit electronic payments vary by state.
For more information about converting to electronic payments for child support, contact your state child support enforcement agency or Nancy Benner at nancy.benner@acf.hhs.gov or 202-401-5528.
California:
Employers in California who are required to file state taxes electronically are required to remit their child support payments electronically. California offers a web-based payment service for employers and noncustodial parents:
CA SDU Electronic Help Desk
Phone: 866-901-3212
Email: casdu-electronichelpdesk@dcss.ca.gov
Website: www.childsup.ca.gov/ (Click on "Make a Payment On-line")
Florida:
Employers in Florida with 10 or more employees or who pay $30,000 or more in state taxes annually are required to remit their child support payments electronically. Florida offers two web-based payment services:
ExpertPay
(free to employers)
Phone: 800-403-0879
Email: customer.service@expertpay.com
Website: www.expertpay.com
OR
MyFloridaCounty.com
(fee to employers: $5 per 20 payments)
Phone: 877-326-8689
Email: webmaster@myfloridacounty.com
Website: www.myfloridacounty.com
Guam:
Employers in Guam with 10 or more employees and at least one child support order are required to remit child support payments electronically.
Down load the employer EFT authorization form at www.guamcse.net.
Fax the completed form to the Guam state disbursement unit (SDU) at 671-477-2159.
Phone: 671-475-3324, ext. 786 for technical assistance
Email: child.support@guamcse.net
Illinois:
Employers in Illinois with 250 or more employees or fewer than 250 employees but paying on 10 or more orders are required to remit child support payments electronically. Illinois offers a web-based payment service for employers:
ExpertPay (free to employers)
Phone: 800-403-0879
Email: customer.service@expertpay.com
Website: www.expertpay.com
Indiana:
Employers in Indiana with more than 50 employees and having more than one employee with an income withholding order are required to remit their child support payments electronically. Indiana also has a non-compliance fine of $25 per employee, per pay period. Indiana offers a web-based payment service for employers:
IN Child Support Payment System (free to employers)
Phone: 800-292-0403
Website: http://www.in.gov/dcs/2507.htm
Iowa:
Payers of income with 500 or more employees must remit support payments electronically. For payers of income with 200 to 499 employees AND employers with 100 or more employees using an agent for payroll processing, the compliance date is December 31, 2013. Payers of income with fewer than 200 employees and who handle their own payroll are not subject to the EFT mandate. Payers of income with fewer than 100 employees and who use a payroll service provider are also not subject to the EFT mandate. If it is determined that EFT would cause undue hardship, payers of income may elect to submit payments electronically through a website operated by the state of Iowa. Iowa offers a web-based payment service for employers:
Iowa DHS CS (free to employers)
Phone: 877-274-2580
Fax: 319-226-7150
Email: csrue@dhs.state.ia.us
Website: http://www.iowachildsupport.gov
Website: https://secureapp.dhs.state.ia.us/epay/
Massachusetts:
Employers in Massachusetts with five or more employees who have child support orders are required to remit child support payments electronically. Also, employers with a history of irregular or untimely payments or other instances of failure to remit child support payments may be required to remit electronically. Massachusetts offers a web-based payment service for employers and noncustodial parents:
Smart system (free to employers and noncustodial parents)
Website: https://ma.smartchildsupport.com
Employer Relations Unit and EFT Outreach
Phone: 781-917-0050
Fax: 781-917-0055
Email: maeru.fax@smimail.net
Note: Credit cards accepted
Nebraska:
Employers in Nebraska with 50 or more employees and who are paying on at least one order are required to remit child support payments electronically. Nebraska offers a web-based payment service for employers:
NE Child Support Payment Center (free to employers)
Phone: 877-631-9973
Website: http://www.nebraskachildsupport.com
Nevada:
Employers in Nevada with 50 or more employees are required to remit child support payments electronically. For instructions, send an email to:
Mike Worman
Phone: 775-684-0684
Email: mworman@dwss.nv.gov
Email: SCaDU.EFT@dwss.nv.gov
North Dakota:
Employers in North Dakota with more than 24 employees and having received more than four income withholding orders (IWO) must remit child support payments electronically. An employer with more than 24 employees but fewer than five IWOs may opt out of the electronic payment requirement only through a written request. The Child Support Enforcement Division may waive the requirement for employers who can show good cause. Information about electronic payments is available at www.nd.gov/dhs/services/childsupport/empinfo/eft. North Dakota offers a web-based payment service for employers:
Employer EFT (free to employers)
Phone: 800-251-8685, #2
Phone: 701-328-7515 (for out-of-state employers)
Email: soeft@nd.gov
Websites: www.nd.gov/dhs/services/childsupport/empinfo/eft
Ohio:
Employers in Ohio with 50 or more employees are required to remit child support payments electronically. Ohio offers a web-based payment service for employers:
ExpertPay (free to employers)
Phone: 800-403-0879 (outside Ohio)
Phone: 888-965-2676 (within Ohio)
Email: customer.service@expertpay.com
Website: www.expertpay.com
Note: Free software offered to employers for e-Payments
Oregon:
Employers in Oregon with five or more employees and who have received one or more orders; employers with fewer than five employees but have received orders against more than one employee; employers required to pay taxes electronically; or employers who have failed to withhold or pay correctly and timely, according to law, are required to remit child support payments electronically. Oregon offers a web-based payment service for employers:
CSPay (free to employers)
Phone: 866-907-2857
Email: EFTHelp@doj.state.or.us
Website: http://www.oregonchildsupport.gov/
Pennsylvania:
Employers in Pennsylvania with 15 or more employees and who are paying on two or more orders are required to remit child support payments electronically. Also, employers with a history of two payments that have been returned for insufficient funds will be required to remit electronically. There is a monetary sanction for failure to comply. Pennsylvania offers a web-based payment service:
ExpertPay (free to employers)
Phone: 800-403-0879
Email: customer.service@expertpay.com
Website: www.expertpay.com
For more information on electronic payments contact Pennsylvania SCDU Customer Services:
Phone: 877-676-9580
Email: pa-childsupp-2.fc-sls@acs-inc.com
Texas:
Employers in Texas with 50 or more employees must remit child support payments electronically within two business days after pay date. Texas offers a web-based payment service:
ExpertPay (free to employers)
Phone: 800-403-0879
Email: customer.service@expertpay.com
Website: www.expertpay.com
Note: Free ACH software offered to employers for e-Payments
Virginia:
Employers in Virginia with 100 or more employees and payroll processing firms with at least 50 employer clients are required to remit child support payments electronically. Virginia offers a web-based payment service:
Virginia $4Kids On-line Payment System
Phone: 804-726-7277
Email: nikita.atkinson@dss.virginia.gov
Website: https://epm.virginiainteractive.org/vdss/money4kids/Login.aspx
Notes: Credit card payments accepted through Western Union (Code City: VADSS)
Telephone payments accepted
West Virginia:
Employers with more than 50 employees are required to remit child support payments electronically. West Virginia offers a web-based payment service:
West Virginia Support Payment Center
Phone: 800-835-4683 Employer Relations Unit
Phone: 800-446-5382 (Phone payments by noncustodial parents)
Email: DHHRBCSEERU@wv.gov
Website: https://apps.wv.gov/DHHR/wvchildsupportdirect for employers ($1 per use fee)
Website: https://apps.wv.gov/DHHR/SPI/login.aspx for noncustodial parents paying directly ($3 service fee)