State Systems Automation & Technology
OCSE provides guidance and technical assistance to states to improve the efficiency and effectiveness of their child support systems. We provide support through research, planning and design, consultation, site visits, toolkits, training, and demonstration projects.
With a highly automated system:
- Caseworkers have more time to focus on complex cases
- States can adhere to mandated timeframes to achieve successful outcomes
- Case data is more reliable, secure, and readily available
- Data exchange and information sharing is more comprehensive and useful
- Reporting can be predictive, analytic and versatile
- Customer service is improved and available at multiple points of contact
Related Pages
Featured Resources
Automated Systems for CSE: Guide for Electronic Document Management
October 26, 2007
Web-Based Child Support Customer Services for Parents
March 26, 2009Guide For Automating Case Closure
June 4, 2004
Most Recent & Requested Documents for State Systems Automation & Technology RSS Feed
IV&V Status of State Systems
January 25, 2013Information on the status, cost, and schedule of Independent Verification and Validation (IV&V) of state projectsStatus of Automated Child Support Systems
December 17, 2012Provides certification and IV&V status, caseload, and collections information for State Child Support SystemsAPD Reform Presentation
April 25, 2012Describes major changes in the APD rule under the new APD regulationsIV&V Assessment Options
April 25, 2012Overview of the triggers, process, and oversight for Independent Verification and Validation (IV&V)IV&V Statement Of Work Template
April 25, 2012A generic Independent Verification and Validation statement of work
Status of Automated Child Support Systems
December 17, 2012Provides certification and IV&V status, caseload, and collections information for State Child Support SystemsIV&V Status of State Systems
January 25, 2013Information on the status, cost, and schedule of Independent Verification and Validation (IV&V) of state projectsIV&V Statement Of Work Template
April 25, 2012A generic Independent Verification and Validation statement of workState Systems Certification Guide 2009
December 1, 2009Addresses the requirements associated with Federal certification of comprehensive, automated, statewide systemsAutomated Systems For Child Support Enforcement: A Guide For Enhancing Case Closure Automation
July 3, 2008Provides guidance to policy, program, and technical staff for increasing efficiency and accuracy of case closure in CSE systems