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Effective Methods for Involving Consumers
In Planning and Decision-making
Lessons Learned from the Family Preservation and Family Support (FP/FS) Services Implementation Study
A. Background
B. Promoting and Sustaining Consumer Involvement
1. Who is a Consumer?
2. What were some of the ways agencies sought consumer input?
3. How are consumers encouraged to join the process?
4. How can sustained involvement be achieved?
5. How can consumers be involved beyond the planning process?
C. Summary
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