Appendix G: Time-Study Tables from the NYC PRIDE Program
The Employment Retention and Advancement Project
Appendix Table G.1
Extent of Contact Between Case Managers and Clients
New York City PRIDE
| Outcome |
All Case Managers |
| Percentage of work time spent in contact with (%): |
Any client |
38.8 |
| Working clients |
2.8 |
| Nonworking clients |
18.6 |
| Work experience clients |
17.4 |
| Average number of client contacts per day per case manager with: |
Any client |
7.8 |
| Working clients |
0.4 |
| Nonworking clients |
3.8 |
| Work experience clients |
3.6 |
| Average number of minutes per contact with: |
Any client |
162.9 |
| Working clients |
11.9 |
| Nonworking clients |
78.0 |
| Work experience clients |
73.0 |
| Number of case managers time-studied |
38 |
| SOURCE: MDRC calculations from responses to the ERA time study. |
The Employment Retention and Advancement Project
Appendix Table G.2
Description of Contact Between Case Managers and Clients
New York City PRIDE
| Outcome |
All Case Managers |
| Percentage of all client contacts that were: |
In person |
59.6 |
| Office visit |
56.0 |
| Home visit |
0.0 |
| Employer visit |
0.2 |
| Visit elsewhere |
3.4 |
| Not in person |
40.4 |
| Phone contact |
26.9 |
| Written contact |
9.0 |
| Other type of contact |
4.4 |
| Percentage of all client contacts, over a 2-week period, that were initiated by: |
Staff person |
66.5 |
| Client |
32.1 |
| Other person |
1.4 |
| Number of case managers time-studied |
38 |
| SOURCE: MDRC calculations from responses to the ERA time study. |
The Employment Retention and Advancement Project
Appendix Table G.3
Activities or Topics Typically Covered During Client Contacts
New York City PRIDE
| Outcome |
All Case Managers |
| Percentage of all client contacts that included the following topics:a |
Initial client engagementb |
4.8 |
| Supportive service eligibility and issues |
6.3 |
| General check-in |
21.8 |
| Screening/assessment |
4.7 |
| On-the-job issues/problems |
1.6 |
| Personal or family issues |
18.2 |
| Specific employment and training options |
10.1 |
| Career goals and advancement |
8.3 |
| Assistance with reemployment |
15.8 |
| Issues related to financial incentives or stipends |
0.4 |
| Schedule/referral for work experience position |
7.4 |
| Enrollment in government assistance and ongoing eligiblity issues |
1.1 |
| Assistance with the Earned Income Tax Credit (EITC) |
0.4 |
| Participation/sanctioning issues |
32.5 |
| Schedule/referral for screening/assessment |
2.5 |
| Schedule/referral for job search or other employment services |
6.6 |
| Schedule/referral for education or training |
5.4 |
| Schedule/referral for services to address special or personal issues |
4.3 |
| Addressing on-the-job issues/problems in work experience placement or discussing why client/customer lost or left work experience placement |
8.5 |
| Number of case managers time-studied |
38 |
SOURCE: MDRC calculations from responses to the ERA time study.
NOTES:
aThese percentages add up to more than 100 percent because more than one activity category or topic could be recorded for each client contact.
bEach client contact may cover one or more topic activities but is counted only once per activity category. |
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