Table of Contents | Previous | Next |
Appendix B
Supplementary Table for Chapter 2
| In Person | Not in Person | Overall | ||
|---|---|---|---|---|
| Percentage of all client contacts that included the following topics:a | Initial client engagement | 3.5 | 23.5 | 21.2 |
| Supportive service eligibility and issues | 55.9 | 22.8 | 27.3 | |
| General check-in | 11.8 | 27.7 | 25.4 | |
| Screening/assessment | 4.2 | 2.7 | 4.1 | |
| Address on-the-job issues/problems | 2.3 | 1.0 | 1.5 | |
| Address personal or family issues | 16.9 | 8.9 | 11.5 | |
| Explore specific employment and training options | 20.7 | 6.3 | 9.4 | |
| Discuss career goals and advancement | 13.6 | 8.1 | 9.9 | |
| Assist with reemployment | 30.2 | 8.1 | 12.7 | |
| Discuss issues related to financial incentives or stipends | 5.5 | 2.6 | 3.3 | |
| Schedule/refer for work experience position | NA | NA | NA | |
| Enrollment in government assistance and ongoing eligibility issues | 0.0 | 1.9 | 1.4 | |
| Assistance with the Earned Income Tax Credit (EITC) | 0.0 | 0.0 | 0.0 | |
| Participation/sanctioning issues | 22.0 | 22.2 | 21.8 | |
| Schedule/refer for screening/assessment | 0.0 | 3.5 | 2.9 | |
| Schedule/refer for job search or other employment services | 2.8 | 5.0 | 4.4 | |
| Schedule/refer for education or training | 8.6 | 5.3 | 6.5 | |
| Schedule/refer for services to address special or personal issues | 5.6 | 7.6 | 7.0 | |
| Provide job leads or referrals | NA | NA | NA | |
| Number of case managers time-studied | 10 | |||
| SOURCE: MDRC calculations from the ERA time study. NOTE: aPercentages total over 100 percent because more than one topic could be recorded for each client contact. |
| Table of Contents | Previous | Next |