OFFICE OF CHILD
TECHNICAL ASSISTANCE AND TRAINING
JANUARY - DECEMBER 2000
- Conducted training for U.S. Attorneys, FBI and Office of
Inspector General agents regarding the FPLS at the Department of
Justice facility in Columbia, South Carolina
- Provided for translation into Spanish of "Child Support
Services for Families in Head Start Programs" and distributed
publication initially at National Head Start Association Annual
Parent Training Conference in Pittsburgh in December,
- Conducted nationwide audio-conference for States on practice
issues in Head Start/CSE collaboration. Among panelists was a IV-D
official from an Illinois collaboration project.
- Provided child support information consisting of publications
and web-based resources through a contract with NCSL. Materials are
available through the OCSE website.
- Issued "Policy Questions and Responses Regarding Collaborative
Efforts Between IV-D Agencies and Agencies or Organizations
Administering the Welfare-to-Work Program," AT-00-08, September 15,
- Conducted training on criminal nonsupport in conjunction with
the Department of Justice to Assistant US Attorneys, FBI agents,
Office of Inspector General staff and Federal and State Child
Support Enforcement Staff.
- Funding was awarded to 21 Early Head Start Demonstration
projects linking Head Start to the local Child Support office. OCSE
participated in development of concept.
- Completed enhancements to the On-line Interstate Roster and
Referral Guide. These enhancements assist states with processing
- Developed On-line Roster and Referral Guide and provided for
public access and viewing. DCL-00-02, January 11, 2000.
- Issued User's Guide, Administrator's Guide, Public View User's
Guide, and Quick Reference Guides for use with the On-line
Interstate Roster and Referral Guide DCL-00-51, May 8, 2000.
- Published "Reforming Interstate Case Processing" (Jan. 2000)
and "Interstate Training: the Controlling Order" (Nov. 2000) in the
Child Support Report a publication with wide distribution to
the child support community.
- Issued "Interstate Case Closure When Custodial Parent Location
is Unknown," PIQ-00-02, August 10, 2000.
- Issued "State IV-D Program Flexibility with Respect to Low
Income Obligors--Imputing Income; Setting Child Support Orders and
Retroactive Support; Compromising Arrearages; Referral to Work
Related Programs and other Non-traditional Approaches to Securing
Support," PIQ-00-03, September 14, 2000.
New Hire Reporting:
- Conducted on-site TA visits and conference calls to help States
take full advantage of FCR data and evaluate the utility of
proposed system enhancements.
- Completed and disseminated section 7 of the Technical
Assistance Guide for the FPLS, DCL-00-58, May 22, 2000.
- Provided technical assistance to state child support staffs to
resolve problems with identifying U.S. Treasury child support
checks. Worked with the Department of the Treasury's Financial
Management Services to produce a memorandum to all federal payroll
agencies to remind them to include identifying information on U.S.
Treasury child support checks to reduce the number of unidentified
checks and undistributed collections.
- Promoted EFT/EDI to major payroll service providers, OPM annual
Benefits Conference, private employers, state and Federal staff.
EFT/EDI will reduce the number of unidentified checks and
- Created new publication "Working with Federal Agencies as
Employers," to provide state and county child support offices with
information on Federal agencies for sending income withholding
orders, re-directing payments to SDU's, identifying Treasury checks
and transitioning to EFT/EDI DCL-00-118, December 1, 2000.
- Conducted National conference calls to help states utilize the
Federal Offset Programs effectively and to solicit input for future
Training and Resources:
- Conducted OCSE's 10th National Child Support
Enforcement Training Conference, September, 2000 attended by about
500 child support staff and entitled: "OCSE's Silver Celebration:
25 years of Giving Hope and Support to America's Children."
- Conducted two technology conferences entitled "Interstate.Gov"
during March, 2000. These conferences were targeted at State
programmatic, policy, and systems CSE staff, as well as
representatives from the judiciary and financial community and
covered a variety of CSE subjects.
- Completed and disseminated Family Violence Indicator: A
State Practice Guide, DCL-00-102, October 4, 2000.
- Conducted 4 deliveries of FPLS Training of Trainers
- Developed and disseminated Tips, Techniques and Technologies
for Using FPLS Data. This product is a compilation of "best
practices" from states and is distributed to a wide audience,
IM-00-11, November 13, 2000.
- Conducted 4 deliveries of Security Training of Trainers
- Produced and disseminated through DCL 00-97, September 8, 2000,
Security Self Assessment Tool, Security Manager’s Course and
Security Training of Trainers.
- Awarded 7 Special Improvement Project grants in July 2000.
These grants address management of undistributed collections,
interstate case processing, review and adjustment and parental
responsibility and services.
- Established master contract September 2000 that provides for
the delivery of 20 deliverables in technical assistance areas
including performance improvement, interstate case processing,
self-assessment corrective action planning, customer service and
management and training efforts among others.
- Conducted customer service workshops focused on demographic,
regulatory, and resources available to improve customer service in
instances where language or diversity should be considered.
- Conducted six 3-1/2 day courses on "Instructional Systems
Design for Technology-Based Learning" in five ACF Hubs and
California for State and Federal staff.
- Conducted seven times the course "Training of Child Support
Enforcement Trainers" to State and Federal Staff.
- Delivered a four-day course "Management Development for IV-D
Directors and Executive Staff."
- Issued: Best Practices/Good Ideas Compendium in two
installments: IM-00-07, June 1, 2000 and IM-00-13, December 18,
2000. Both describe effective program, management and training
practices in the states.
- Issued: Talent Bank Directory IM-00-09, June 29, 2000.
Lists State trainers, speakers, technical assistance providers in
key CSE functional and management areas.
- Implemented the "virtual workplace" technology. This enables
Federal and State staff share on-line internal documents and
resources nationally. Web-based technology has enhanced training
efforts, a technical assistance needs assessment project and has
also been applied to state systems issues. State plans, state
profiles and state addresses and other state program information
has been enhanced by this technology.
- Presented OCSE position of the domestic violence override
process at the Millennium Conference of the National Council of
Juvenile and Family Court Judges.
- Provided training on the FPLS and domestic Violence override
process to the combined Southern Maryland Bar Association to child
support attorneys and judges.
- Provided training to National Council of Juvenile and Family
Court Judges executive staff on medical support.
- Provided training to trainers on child support issues to
- "A Caseworkers Guide to Child Support Enforcement and Military
Personnel," February, 2000.
- "Redirecting Military Payments to the State Disbursement Unit,"
DCL-00-15, February 7, 2000.
- "Points of Contact at DFAS for Unidentified Child Support
Payments," DCL-00-46 April 29, 2000.
- Issued: "DFAS Addresses for Child Support Requests for
Department of Defense (DoD) Child Support Cases," DCL-00-49 April
- Conducted seminar addressing military issues and child support
at National conferences, State Conferences, ABA and Army Judge
Advocate General's School.
- Provided assistance to States, including guidance on how to
locate members of the military, information regarding the service
of process on service members and the Soldiers' and Sailors' Civil
Relief Act, direction on enrolling children for eligibility in the
military medical care system, explanation of military pay system
and advice regarding collecting support.
- Issued: "Financial Data Match Handbook for State Agencies,"
DCL-00-101, September 22, 2000 which includes program requirements,
outreach, match processing, lien/levy processing, useful in both
in-state and multi-state data matching.
- Issued: "Financial Institution Guide" on DCL-00-101, September
22, 2000 also includes program requirements, match processing,
lien/levy processing and technical assistance for in State and
- Issued: DCL-00-116, November 21, 2000 which notified the Child
Support community about the web page dedicated to Financial
Institution Data Match (FIDM) issues. The web page contains
educational materials, policy issuance useful to State and
- Published 6 articles in the Child Support Report about
MSFIDM success stories. Publication dates are: January, February,
March, May, June and October, 2000. They can be accessed on the
U.S. Central Authority for International Child
- Provided training and technical assistance on international
child support matters to local, State, and foreign child support
professionals at State, National and International child support
- Provided training and technical assistance to child support
professionals on individual cases to facilitate cooperation on
maintenance enforcement between residents of the U.S. and
- Issued: "Authorizes the Secretary of State and the Secretary of
Health and Human Services to Declare Foreign Countries or their
Political Subdivisions to be Reciprocating Countries," DCL-00-71,
July 28, 2000. Informs States about the status of federal
reciprocity agreements and the May 19, 2000, Federal Register
notice [65 FR 31953] by the Department of State, which provides
formal notice to the public of existing federal level reciprocity
Tribal Child Support Enforcement
- Conducted panel discussion at the three Community Services'
Spring Tribal TANF Final Rule Rollout conferences.
- Held discussions at OCSE National Conference on 45 CFR part
309, Proposed Rule (Tribal Child Support Enforcement Programs), and
45 CFR Part 310, Interim Final Rule (Comprehensive Tribal Child
Support Enforcement Programs) which address direct funding to
Federally recognized Indian Tribes and Tribal Organizations for
operation of Tribal Child Support Program. Similar discussions held
in Minneapolis MN, Anchorage AK, Phoenix, AZ and Washington DC to
accommodate Tribes nationally.
- Made presentation about direct funding to Federally recognized
Indian Tribes and Tribal Organizations made to Statewide meeting of
Native Alaska Judges, Anchorage Alaska.
- Issued Notice of Proposed Rule Making and Interim Final Rule
for Tribal Child Support Enforcement Programs under 455(f) of the
Social Security Act, AT-00-06, August 22, 2000.
- Issued "Revision to the Title IV-D State Plan Preprint;
Submission of State Plan Page to Indicate Compliance with Federal
Requirements on Statewide Automated Data Processing and Information
Retrieval System," AT-00-04, June 29, 2000.
- Issued "Update to Automated Systems for Child Support
Enforcement: A Guide for States" Revised April 1999," AT-00-07,
August 2000. The updates address PRWORA systems certification and
include appendices which provide guidance on the areas for
potential conditional certification, an index to OCSE technical
assistance guidance about systems, and clarification, questions and
answers about systems programming and certification.
- At ACF User's Group meeting in San Diego, CA, November, 2000
disseminated over 100 CD-ROMs containing guidance material about
ADP, prior approval, cost benefit analysis, feasibility studies,
analysis of alternatives and certification guidance.
- Disseminated a Cost Benefit Analysis Illustrated for Child
Support systems including spreadsheet applications at
10th National Child support Training conference,
September 25-27, 2000. The guide, spreadsheets and help files are
available on the OCSE website. Training on this simplified method
for providing annual cost benefits analysis also provided at ACF
users group, regional conferences and individually to a number of
- CSENet 2000 Transaction Functional Matrix (TFM) revised
and disseminated, DCL-00-06, January 13, 2000.
- Issued: "21 Million Children's Health: Our Shared
Responsibility" (The Medical Child Support Working Group Report) to
the Secretaries of Health and Human Services and Labor as required
by law, on June, 2000. Available to public on OCSE website.
- Made presentations and elicited input on Medical Child Support
working group recommendations to regional conferences, WICSEC,
NCSEA, OCSE National training conference and Systems
- Collaborated with Federal Office of Personnel Management (OPM)
to establish the provision for Federal employees to provide health
coverage for children when required by support orders.