ACF Hotlines


ACF supports nationwide crisis hotlines for child abuse, domestic violence, human trafficking and runaways. The Health Insurance Marketplace Call Center assists callers with choosing coverage that is right for themselves and their families—or their businesses.

National Child Abuse Hotline

The National Child Abuse Hotline 1-800-4-A-CHILD (1-800-422-4453) is dedicated to the prevention of child abuse. Serving the United States, its territories, and Canada, the hotline is staffed 24 hours a day, 7 days a week with professional crisis counselors who, through interpreters, can provide assistance in 170 languages.

The hotline offers crisis intervention, information, literature, and referrals to thousands of emergency, social service, and support resources. All calls are confidential.

National Domestic Violence Hotline

1-800-799-SAFE (1-800-799-7233)
TTY: (800) 787-­3244

Free and confidential help is available for victims of domestic violence 24 hours a day. If you need help or just want someone to talk to, please call the National Domestic Violence Hotline at: 1-800-799-SAFE (7233) or TTY 1-800-787-3224.

As a survivor of domestic violence, your safety is at high risk when you leave an abusive relationship and right after you make that decision. It is important to work with a domestic violence advocate to develop a safety plan. Advocates can help you develop a plan for emergencies, connect you to community resources and discuss your options.

For additional information on accessing help and resources, read Getting Help with Family Violence.

National Human Trafficking Hotline

Call 1-888-373-7888 or text BeFree (233733). The National Human Trafficking Resource Center (NHTRC) is a national, toll-free hotline, available to answer calls and texts from anywhere in the country, 24 hours a day, 7 days a week, every day of the year.

Call us at 1-888-373-7888 or text HELP or INFO to BeFree (233733). Message and data rates may apply.

Llama la línea gratuita y confidencial 1-888-373-7888.



National Runaway Toll-Free Phone Number

Call 1-800-RUNAWAY

  • If you are a teenager who is thinking of running from home, if you have a friend who has run and is looking for help, or if you are a runaway ready to go home.
  • If you care about a youth and want information on how you can help someone who may be at risk of running from home
  • If you are a teacher looking for information to pass along to your students about youth homelessness or the reality of life on the streets.

The 24-hour crisis line has an experienced front-line team member ready to help you now. If you're not ready to call, you can post to our bulletin board, send an email, or start a live chat. It’s anonymous, confidential and free.

Health Insurance Marketplace Call Center

Individuals & Families

Call to start or finish an application, compare plans, enroll or ask a question.

TTY: 1-855-889-4325
Available 24 hours a day, 7 days a week.

Small Businesses

Call with questions about businesses with 50 or fewer workers applying for coverage in the SHOP Marketplace. Agents and brokers helping small businesses may also use this number.

TTY: 711

Available Monday through Friday, 9 a.m. to 7 p.m. EST

Last Reviewed: February 10, 2020
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