Missouri's Family Support Division implemented a new approach to the enforcement of child support and medical support obligations. Previously, cases were divided into individual caseloads by alphabetic split. Under the new structure, cases are split into categories based upon the noncustodial parent's circumstance. Rather than individual caseloads, the cases in each category area are worked by a team of individuals. The four categories include:
Missouri's Automated Child Support System (MACSS) automatically assigns cases to a particular category based upon the specific criteria. Work activities for each category are generated to the appropriate category team via system alerts, auto-generated forms and category reports.
When a case meets the criteria for a specific category, MACSS automatically moves the cases to the category without worker intervention.
Funding: No funding needed to implement the structure; however, Missouri did receive legislative funding to contract call center services to help support the new structure.