Electronic Income Withholding Orders (e-IWO) - Answers to Employers’ Questions

Answer

  1. What is the Electronic Income Withholding Orders or e-IWO process?
  2. What are the benefits of e-IWO?
  3. How does an employer register to use e-IWO?
  4. Does the e-IWO process send income withholding orders to the employer by email?
  5. What hardware does an employer need to participate in the e-IWO process?
  6. Does OCSE charge a fee for an employer to use e-IWO?
  7. Does the employer come to the e-IWO Portal to pick up orders?
  8. How quickly will the employer get the orders through e-IWO?
  9. Are all states using the e-IWO process?

For more information, visit e-IWO.

  1. What is the Electronic Income Withholding Orders or e-IWO process?

    e-IWO is an efficient and cost-effective way to electronically exchange income withholding order (IWO) information between state child support agencies and employers.

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  2. What are the benefits of e-IWO?

    Some of the benefits include:

    • Money gets to the family faster
    • An employer can acknowledge receipt of each IWO and quickly respond to the state when an employee is no longer employed
    • Increased accuracy, and reliability of data
    • Saves time, money, and resources

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  3. How does an employer register to use e-IWO?

    Contact the e-IWO Team at eiwomail@acf.hhs.gov to register for e-IWO.

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  4. Does the e-IWO process send income withholding orders to the employer by email?

    No. OCSE places all files on a secure server designated by the employer for information exchange. Visit the e-IWO webpage for more information.

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  5. What hardware does an employer need to participate in the e-IWO process?

    The e-IWO process requires either a Secure File Transfer Protocol (SFTP) server, File Transfer Protocol Secure (FTPS) server or a File Transfer Protocol (FTP) server with a Virtual Private Network (VPN).

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  6. Does OCSE charge a fee for an employer to use e-IWO?

    No.

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  7. Does the employer come to the e-IWO Portal to pick up orders?

    No. OCSE sends orders to a secure server designated by the employer.

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  8. How quickly will the employer get the orders through e-IWO?

    Employers receive their e-IWOs the day after the state child support agency generates them.

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  9. Are all states using the e-IWO process?

    Not at this time. See which states are using e-IWO.

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