Options to Participate in the Insurance Match Program

Insurance companies and third-party administrators can participate in the OCSS Insurance Match program using one of these options:

Use the Insurance Services Office (ISO)

1. ClaimSearch^® participants contact ISO and authorize it to match claims against the OCSS file containing noncustodial parents who owe past-due support.
2. ISO returns your matches to OCSS.
3. OCSS sends your matches to the state child support agencies (states) responsible for collecting past-due support.

Receive a file from OCSS

1. OCSS sends your company a file containing noncustodial parents who owe past-due support.
2. You compare individuals in the OCSS file to your company’s claims, settlements, awards, and payments and return matches to OCSS.
3. OCSS sends your matches to the states responsible for collecting past-due support.

Send a file to OCSS

1. You send OCSS a file containing your company’s pending claims, settlements, awards, and payments.
2. OCSS compares your information to its file of noncustodial parents who owe past-due support.
3. OCSS sends your matches to the states responsible for collecting past-due support.

Use the Insurance Match Debt Inquiry application

1. Debt Inquiry is an application on the OCSS Child Support Portal (Portal). Before paying an individual’s claim, settlement, or award, you can use Debt Inquiry to determine if there is a match to a noncustodial parent who owes past-due support.
2. OCSS compares the information you provide through the Portal to its file of noncustodial parents who owe past-due support and returns matches to you on the Portal.

To learn more or to sign up for one of these options, contact the Insurance Match team.