USPS Contact Information for Child Support Agencies

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IM-20-04

Publication Date: April 9, 2020
Current as of:

SUPERSEDED BY: IM-22-01

INFORMATION MEMORANDUM

IM-20-04

DATE: April 9, 2020

TO: State and Tribal IV-D Agencies

SUBJECT: USPS Contact Information for Child Support Agencies

The United States Postal Service (USPS) has provided updated contact information for child support-related requests and questions.

Verifications of Employment (VOEs)

Child support agencies should contact The Work Number (TALX) at 800-996-7566 (TTY: 800-424-0253) to request employment or income information.  Agencies can get the following information without an Employer Code:

  • Employee Name
  • Job Title
  • Hire Date
  • Hourly Salary

You must have an Employer Code (the USPS Employer Code is 12946) to obtain this information:

  • Date of Employment
  • Mailing Address
  • Current Employment Status
  • State in which the employee works
  • Date of Birth
  • Salary Information (at least three years)

If you cannot obtain the information needed from The Work Number, you can mail or fax a request:

By Mail:

USPS/HRSSC Attn: Employment Verification
PO Box 970400
Greensboro, NC 27497-0400

By Fax: 1-336-662-4070 or 1-336-662-4073

Once your request is received by the Human Resource Shared Service Center, it will be completed within 7 to 10 business days from the date of receipt. Completed forms will be returned via first class mail. They will not be faxed or emailed.

Income Withholding Orders and National Medical Support Notices

If you need to contact the USPS about an IWO or NMSN, please use the information below:

U.S. Postal Service
Manager, Payroll Benefits Branch
2825 Lone Oak Parkway
Eagan, MN 55121-9650

Phone: 651-406-3600

Office hours are weekdays (except Wednesday) from 9 a.m. to noon and from 1 p.m. to 3 p.m. Central Standard Time.

You can find this contact information on the OCSE website, along with contact information for other federal agencies.

SUPERSEDES:  IM-07-08 and IM-08-06

Scott M. Lekan
Acting Commissioner
Office of Child Support Enforcement