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Managing Change in the Child Support Program

Published: December 30, 2015

Technology advancements, family structure, and how we approach service delivery have changed significantly since we first opened our doors in the 1970s. See how child support agencies are managing change to meet the needs of families.

This is a compilation of articles from our Child Support Report newsletter. We’ve provided page numbers to indicate where to find the article in the issue.

Behavior

Improve customer service

Change program culture

Program operations

 Reengineer business processes

Plan for change

Technology

Collaboration

Last Reviewed: January 19, 2017

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