CSBG DCL ACSI Survey Instrument for CSBG Eligible Entities and Additional Information

U.S. Department of Health and Human Services
Administration for Children and Families
Office of Community Services
Division of State Assistance
370 L'Enfant Promenade, S.W.
Washington, D.C. 20447
www.acf.hhs.gov/programs/ocs/programs/csbg

Community Services Block Grant
Dear Colleague Letter

Re: ACSI Survey Instrument for CSBG Eligible Entities and Additional Information

Date: October 19, 2015

Dear Colleagues,

As the Office of Community Services (OCS) continues efforts to improve performance across the Community Services Block Grant (CSBG) Network, we have launched the American Customer Survey Index (ACSI) survey seeking feedback the from CSBG eligible entities.  This survey provides eligible entities with an opportunity to offer constructive feedback to OCS and their respective State Lead CSBG Agency.  The results of this survey will guide OCS’ training and technical assistance efforts and will provide baseline data to the State CSBG Lead Agency that can be used in developing next year’s State Plan.

A link was emailed from the CFI Group to Executive Directors to respond to the survey, which opened on Monday, October 5, 2015 and will close on Friday, October 23, 2015.  Some eligible entities have experienced the survey going to their spam folders; please have your eligible entities check there.  If you receive notice that any Executive Director has not yet received the survey, please contact your assigned Program Specialist no later than Wednesday, October 21, 2015.

We have attached the ACSI survey instrument for everyone in the network to have the opportunity to view the questions.  Executive Directors may consult with their colleagues on responses to the survey; however, only one survey response will be accepted per eligible entity.  All answers to the survey will remain anonymous; neither the State CSBG Lead Agency nor OCS will see individual responses.

How well we perform is an important measure of success for the entire CSBG Network.  We value your feedback, sincerely appreciate those that have already responded to the survey and look forward to the participation from the remaining eligible entities.

Thank you,

Jeannie L. Chaffin                                                                             Seth Hassett
Director                                                                                             Director, Division of State Assistance
Office of Community Services                                                           Office of Community Services