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The purpose of this message to provide information to Community Services Block Grant (CSBG) state, territory and tribal grantees on findings from the 2020 American Customer Satisfaction Index (ACSI) survey of CSBG Grantees implemented on Tuesday, January 7, 2020, through Monday, January 27, 2020.

On February 28, 2020, the Office of Community Services received Office of Management and Budget (OMB) approval for the Community Service Block Grant (CSBG) Annual Report. This OMB-approved version of the CSBG Annual Report expires on February 28, 2023.

This Dear Colleague Letter discusses ACF grant flexibilities in conducting human service activities related to or affected by COVID-19.

This Dear Colleague Letter notifies Community Economic Development (CED) grantees that the 2020 CED Grantee Conference has been postponed. 

This Dear Colleague Letter shares information on key issues regarding COVID-19. 

This Dear Colleague Letter notifies Rural Community Development grantees of key issues regarding COVID-19. 

LIHEAP American Customer Satisfaction Index.

On Friday, May 22, the second notice for public comment on the revised CSBG Model State Plan was published in the Federal Register, volume 80, number 99, page 29716 (https://www.federalregister.gov/articles/2015/05/22/2015-12392/submission-for-omb-review-comment-request ).  

The purpose of this letter is to give you an update on the new State and Federal accountability measures for the Community Services Block Grant (CSBG) Network.  These proposed measures are intended to ensure that both State and Federal administrators of CSBG are accountable to high standards of performance management.   It is our expectation that these State and Federal accountability measures will be implemented alongside the new organizational standards for Community Action Agencies.  In addition, as new Results Oriented Management and Accountability (ROMA) next generation tools and protocols are completed in the next several months, the new State and Federal accountability measures we are proposing will help assure accountability and high quality at all levels.