image Visit coronavirus.govVisit disclaimer page for the latest Coronavirus Disease (COVID-19) updates.
View ACF COVID-19 Responses and Resources
< Back to Search

HPOG Promising Practice: Community Action Project of Tulsa County, Inc.–Recruitment

Published: October 3, 2019
Health Profession Opportunity Grants (HPOG)
Technical Assistance

Tulsa, OK

CAP Tulsa’s streamlined application process promotes candidate success.

The CareerAdvance program at Community Action Project of Tulsa County (CAP Tulsa) is so popular, it received more applications than it could effectively process. The high volume of applications made it difficult to select candidates that possessed the necessary qualifications, desire, and skills to successfully complete the program.

To address this unique issue, CareerAdvance staff created and implemented an “Interview Matrix” to aid in streamlining the selection process and make it more efficient. The objective of the matrix was to make the process less subjective and time consuming, by setting uniform expectations. The CareerAdvance team created a set of definitions to explain and clarify each of the matrix’s categories and asked research partners at Northwestern University to review the matrix for effectiveness and objectivity.

The matrix starts with eight yes or no questions that established minimum program eligibility. A “no” answer to any of the initial questions automatically disqualified candidates from advancing, thereby reducing the burden on CareerAdvance staff to review ineligible applicants.

Next, the matrix evaluated each candidate on 13 ranked metrics that prioritized them based on their potential for program success. The metrics alert CareerAdvance staff to potential barriers and help identify support services that promote a participant’s success early on in the program. The metrics were based on typical indicators of program success, including the candidate’s support system, schedule flexibility, desire to work in the healthcare industry, communication skills, work history, and more. Candidates were scored and ranked according to their answers.

In addition to making the application process more efficient, the Interview Matrix brought the added benefit of decreasing the drop-out rate of program participants. After implementing the matrix, the dropout rate decreased from 25% to 14% between years two and three, further demonstrating the effectiveness of the tool in helping select ideal program candidates.

The CareerAdvance Interview Matrix ensures eligible candidates are poised for success by identifying critical support service needs well in advance.

This Promising Practice was self-identified by the grantee and information contained in this document was provided by the grantee.

Last Reviewed: October 3, 2019