HPOG Promising Practice: Workforce Development Board SDA-83 - Education, Training & Support Services

Publication Date: June 28, 2021

Monroe, LA

Adding a personal touch and making a positive impact in students’ lives.

The Northeast Louisiana Professional Healthcare Opportunities— Career and Support Project II (PHOCAS-II) provides training opportunities for Temporary Assistance for Needy Families (TANF) recipients and other low-income individuals in Louisiana. The goal of this program is to train and help students find employment in healthcare careers, while assisting them to overcome challenges and barriers.

With social distancing and remote learning in place due to COVID-19, PHOCAS-II realized the importance of social connection. Program participants’ technological hurdles, isolation, and lost wages reinforced the need for a supportive community. As a result, they implemented PHOCAS On The Positive, a case management tool, separate from regular training and coursework sessions.

Case managers started checking in weekly with participants via email to see how they could help. They offered support and shifted training schedules when necessary to deal with life changes. They provided COVID-19 resources, words of encouragement and inspiration, along with anything else of need.

PHOCAS On The Positive kept participants engaged while locked down, exposed existing program completion barriers, and offered individualized support avenues.

The personal connection between participants and case managers ensured students successfully finished their training programs and helped them find work in the healthcare field.

This Promising Practice was self-identified by the grantee and information contained in this document was provided by the grantee.

HPOG Promising Practice: Workforce Development Board SDA-83 - Education, Training & Support Services (PDF) (PDF)

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