Administration for Children & Families (ACF) Closes Out Texas IDCM Mission

Glen Karpovich IDCM Mission Texas 2016ACF Region 2 REMS Glen Karpovich in front of the Houston Case Management Resource Center. Photo credit:Karpovich/

On September 22, 2016, the Office of Human Services Emergency Preparedness and Response (OHSEPR) closed out another successful ACF Immediate Disaster Case Management (IDCM) mission in response to the Presidential Disaster Declaration for the Texas May Severe Weather event covered under DR-4269 and DR-4272.

During this mission, the ACF IDCM program established eight locations for survivors to receive its services. These locations were operational for 115 days. Over 3,865 survivors from fifteen affected counties received IDCM services, which BCFS Health and Human Services provided on behalf of ACF. In addition, BCFS made over 24,415 phone calls to impacted flood survivors.

The goals of IDCM are to develop a recovery plan and link disaster survivors to resources and programs that will promote a rapid and equitable recovery from their disaster-caused unmet needs. IDCM also helps to build and strengthen local Disaster Case Management (DCM) infrastructure by providing DCM training to local Volunteer Organizations Active in Disaster (VOAD). ACF’s OHSEPR IDCM program is one of the Federal Emergency Management Agency’s (FEMA) DCM options.

Survivors that continued to have unmet human service needs or wanted long-term recovery assistance at the sunset of the IDCM mission were referred to DCM services offered by the State of Texas.

The ACF Regional Emergency Manager Specialists (REMS) and team members from the OHSEPR deployed to Texas as Liaison Officers (LNO) supporting the IDCM program. The LNOs also provided human services Subject Matter Expertise (SME) and on-site IDCM technical assistance. This support and assistance helped the affected communities with identifying and reporting ways to address unmet human service needs.

The OHSEPR deployment team included CAPT Mary Riley, USPHS, CDR Cole Weeks, USPHS, CDR Harvey Ball, USPHS, LCDR Roberto Garza, USPHS and Pete Torres. The LNO support came from eight different regions; and those deployed were Amy Grissom, Region 6, Stephen Miller, Region 8, Suzanne Everson, Region 10, Wendi Ellis, Region 9, Reginald Hammond, Region 4, Jason Dieckhaus, Region 1, Marc Fisher, Region 5, and Glen Karpovich, Region 2.

Glen Karpovich was the last LNO assigned to this Texas mission. This deployment mission marked the third time he served as the ACF LNO. Glen was responsible for facilitating the transfer of the ACF IDCM responsibilities to the State of Texas. Glen was proud of ACF’s hard work and said, “ACF just keeps getting better each time we do this and I was glad to be able to add value to the mission.”

To learn more about the ACF OHSEPR IDCM program, please contact ACF/OHSEPR at

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