Evaluation of the National Human Trafficking Hotline Program, 2016 - 2021

The primary objective of this project is to develop and execute an evaluation of the National Human Trafficking Hotline (NHTH), a 24-hour toll-free line which provides assistance and service referrals to potential victims, service providers, law enforcement officials, and other individuals who contact the NHTH, and also provides time-sensitive tips to appropriate local, state, or federal law enforcement authorities. Specifically, the evaluation will:

  • Describe the activities, procedures, and organization of the NHTH, including staff training, staff capacity, and service delivery;
  • Describe the customer service of the NHTH, for example who contacts the NHTH, what information or assistance do they seek, and is the information provided responsive to their needs;
  • Describe the immediate outcomes of the NHTH, specifically with regard to experiences of callers and users;
  • Describe NHTH partnerships with service providers and law enforcement;
  • Compare NHTH operations and costs to other similar national hotlines; and
  • Explore the creation of one or more new performance measures, to enable NHTH to explain its activities and accomplishments in an ongoing way to stakeholders.

Additionally, this project will collect information from individual NHTH users to examine the experiences of individuals who seek assistance from the NHTH after their interactions with the NHTH. 

This work is being conducted through a contract to RTI International.

Point(s) of contact: Mary Mueggenborg.

This study is registered on the Open Science Framework under the title Evaluation of the National Human Trafficking Hotline Program Visit disclaimer page .

Information collections related to this project have been reviewed and approved by the Office of Management and Budget (OMB) Office of Information and Regulatory Affairs under OMB #0970-0539. Related materials are available at the Evaluation of the National Human Trafficking Hotline Program information collection page on RegInfo.gov Visit disclaimer page .

The most currently approved documents are accessible by clicking on the ICR Ref. No. with the most recent conclusion date. To access the information collections (E.g. interviews, surveys, protocols), click on View Information Collection (IC) List. Click on View Supporting Statement and Other Documents to access other supplementary documents.

Related Resources

The overall purpose of this project is to support the Administration for Children and Families in its efforts to...