National Domestic Violence Hotline (NDVH) Services Assessment Framework based on Theory (SAF-T), 2016 - 2021

The National Domestic Violence Hotline Visit disclaimer page  (“The Hotline”) and loveisrespect Visit disclaimer page  (LIR; the helpline targeted towards young people) are supported by the Family Violence Prevention and Services Act (FVPSA) program within the Family and Youth Services Bureau. The Hotline and LIR provide a confidential 24-hour national, toll-free telephone hotline as well as digital services including chats, texts, and website resources to provide information and assistance to adult and youth victims of family violence, domestic violence or dating violence, their family and household members, and others affected by the violence in an effort to build healthy, safe, and supportive communities. The Hotline and LIR provide services to a broad range of people with diverse and complex needs, requests, and situations. This complexity makes it challenging to comprehensively characterize the services that The Hotline and LIR provide and summarize the outcomes they achieve, thereby making performance measurement and evaluation challenging as well.

The National Domestic Violence Hotline Services Assessment Framework based on Theory (SAF-T) project is a collaborative effort between OPRE and FVPSA that aims to develop a theoretical framework and an approach for ongoing evaluation and performance measurement for The Hotline and LIR.

In its first phase, the project will build and test a theoretical framework based on existing behavior change theory to characterize the needs and requests of survivors who contact The Hotline and LIR, the services provided by the Hotline and LIR to meet those needs, and the outcomes for survivors of violence who contact The Hotline and LIR.

The second phase of the SAF-T project is to improve the operationalization and measurement of The Hotline and LIR services.

The third phase of the SAF-T project is to build and test a theoretical framework based on existing behavior change theory to characterize the needs and requests of family and friends who contact The Hotline and LIR, the services provided by the Hotline and LIR to meet those needs, and their outcomes.

Point(s) of contact: Tia Brown and Kriti Jain

Information collections related to this project have been reviewed and approved by the Office of Management and Budget (OMB) Office of Information and Regulatory Affairs under ACF’s Generic Clearance for Formative Data Collections for ACF Program Support (OMB #0970-0531). Related materials are available at the NDVH Services Assessment Framework based on Theory (SAF-T) project Visit disclaimer page page on RegInfo.gov.

Related Resources

This report describes efforts to develop a survivor-centered theoretical framework. It also explains the processes used to develop, test, and refine a set of theoretically based performance measures for program assessment of the National Domestic Violence Hotline (The Hotline®) and presents results of a program assessment using data from The Hotline.

Presented in a question and answer format, this brief provides a summary description of efforts to develop a survivor-centered theoretical framework. It also explains the processes used to develop, test, and refine a set of theoretically based performance measures for program assessment of the National Domestic Violence Hotline (The Hotline®) and presents results of a program assessment using data from The Hotline.

This brief describes the National Domestic Violence Hotline Services Assessment Framework based on Theory (SAF-T) project’s use of a participatory approach to engage a range of stakeholders throughout the process of developing a theoretical framework to explain how the National Domestic Violence Hotline (The Hotline) empowers...

This brief describes the efforts of the National Domestic Violence Hotline Services Assessment Framework based on Theory (SAF-T) project to develop a theoretical framework to explain how the National Domestic Violence Hotline (The Hotline) empowers and supports contactors by phone, text, or chat.

The purpose of the first phase...