National Domestic Violence Hotline (NDVH) Services Assessment Framework based on Theory (SAF-T)

2016 - 2021

The National Domestic Violence Hotline   (“The Hotline”) and loveisrespect   (LIR; the helpline targeted towards young people) was supported by the Family Violence Prevention and Services Act (FVPSA) program within the Family and Youth Services Bureau. The Hotline and LIR provide a confidential 24-hour national, toll-free telephone hotline as well as digital services including chats, texts, and website resources to provide information and assistance to adult and youth victims of family violence, domestic violence or dating violence, their family and household members, and others affected by the violence in an effort to build healthy, safe, and supportive communities. The Hotline and LIR provide services to a broad range of people with diverse and complex needs, requests, and situations. This complexity makes it challenging to comprehensively characterize the services that The Hotline and LIR provide and summarize the outcomes they achieve, thereby making performance measurement and evaluation challenging as well.

The National Domestic Violence Hotline Services Assessment Framework based on Theory (SAF-T) project was a collaborative effort between OPRE and FVPSA that aimed to develop a theoretical framework and an approach for ongoing evaluation and performance measurement for The Hotline and LIR.  Westat was awarded this contract.

In its first phase, the project built and tested a theoretical framework based on existing behavior change theory to characterize the needs and requests of survivors who contacted The Hotline and LIR, the services provided by the Hotline and LIR to meet those needs, and the outcomes for survivors of violence who contact The Hotline and LIR.

The second phase of the SAF-T project improved the operationalization and measurement of The Hotline and LIR services.

The third phase of the SAF-T project  built and tested a theoretical framework based on existing behavior change theory to characterize the needs and requests of family and friends who contact The Hotline and LIR, the services provided by the Hotline and LIR to meet those needs, and their outcomes.

Point(s) of contact: Tia Brown

Related Resources

Skip tab Navigation

A Theoretical Framework for Family and Friends Who Contact the National Domestic Violence Hotline: A Summary Brief for Practitioners

October 8, 2021
Expand

Learn about developing a theoretical framework for how The National Domestic Violence Hotline and love is respect can serve the needs of family and friends of victims / survivors of domestic violence who call, text, or chat advocates.

 

How the National Domestic Violence Hotline Can Support Family and Friends of Victims/Survivors: Theoretical Framework Research Brief

October 8, 2021
Expand

Learn about how to assess and measure how well the National Domestic Violence Hotline (NDVH) and love is respect serve family and friends of domestic violence survivors / victims, as well as how to develop a theoretical framework using group concept mapping.

Theoretical Framework and Performance Measures for the National Domestic Violence Hotline

October 9, 2020
Expand

This report describes efforts to develop a survivor-centered theoretical framework. It also explains the processes used to develop, test, and refine a set of theoretically based performance measures for program assessment of the National Domestic Violence Hotline (The Hotline®) and presents results of a program assessment using data from The Hotline.

Theoretically-Informed Performance Measures for the National Domestic Violence Hotline - Summary Brief

October 9, 2020
Expand

Presented in a question and answer format, this brief provides a summary description of efforts to develop a survivor-centered theoretical framework. It also explains the processes used to develop, test, and refine a set of theoretically based performance measures for program assessment of the National Domestic Violence Hotline (The Hotline®) and presents results of a program assessment using data from The Hotline.

Stakeholder Engagement and Participatory Approach to Develop an Assessment Framework for the National Domestic Violence Hotline

May 24, 2019
Expand

This brief describes the National Domestic Violence Hotline Services Assessment Framework based on Theory (SAF-T) project’s use of a participatory approach to engage a range of stakeholders throughout the process of developing a theoretical framework to explain how the National Domestic Violence Hotline (The Hotline) empowers...

A Theoretical and Stakeholder-Informed Assessment Framework for the National Domestic Violence Hotline

May 24, 2019
Expand

This brief describes the efforts of the National Domestic Violence Hotline Services Assessment Framework based on Theory (SAF-T) project to develop a theoretical framework to explain how the National Domestic Violence Hotline (The Hotline) empowers and supports contactors by phone, text, or chat.

The purpose of the first phase...