Understanding the Value of Centralized Services


The Understanding the Value of Centralized Services (VOCS) project will explore whether and how centralized community resource centers, which allow individuals and families to apply for federal, state, and local social services in a single location, affect burden and cost-effective allocation of federal resources. The project will summarize the findings from existing research on this topic. Building on this knowledge base, VOCS will identify approximately three state and local social services providers or networks of providers that have undertaken efforts to centralize services and, using qualitative methods, will document client and staff experiences receiving and providing services at these sites. A final report will synthesize findings from the literature review and descriptive studies.

OPRE has contracted with MEF Associates and its subcontractor Mathematica to complete the project.

Point(s) of contact: Marie Lawrence, Kathleen Dwyer and Amelie Hecht.