Who Contacts the National Domestic Violence Hotline and loveisrespect?

Publication Date: October 19, 2017
Who Contacts the National Domestic Violence Hotline and loveisrespect?

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  • Published: 2017

Introduction

This snapshot report describes the characteristics of those who contacted The National Domestic Violence Hotline (The Hotline) and loveisrespect (LIR; the helpline targeted toward young people) using telephone, online chat, and text messaging.

Purpose

The purpose of this snapshot report is to provide an overview of the characteristics of people who contacted The Hotline and LIR over a two year period (January 2014 – December 2015). Data summarized include the gender, age, language spoken, location, and type of abuse experienced by contactors, as well as information on how contactors learned about The Hotline and LIR.

Key Findings and Highlights

  • Most who contacted The Hotline and LIR were victims and survivors.
  • Most who contacted The Hotline and LIR were female.
  • The majority of The Hotline contactors were between 25 and 54 years old, but LIR contactors were evenly distributed among the 13-17, 18-24, and 25-54 age ranges.
  • Most contacts occurred in English.
  • People contact The Hotline and LIR from various locations across the United States.
  • Most contactors learned about The Hotline or LIR through the internet.
  • Most contactors report experiencing emotional abuse.

Methods

Data were aggregated from the Advocate Caller Application database (ACA). Advocates (i.e. The Hotline/LIR staff who answer calls/chats/texts) manually enter anonymous data about the caller/ chatter and the call/chat into this database. For the purpose of this snapshot report, ACA data from January 1, 2014 at 12:01am CST to December 31, 2015 at 11:59pm CST were analyzed.

Glossary

The Hotline:
The National Domestic Violence Hotline
LIR:
loveisrespect (the helpline targeted towards young people)
Contactors:
Those who contact The Hotline and LIR and connect with advocates to receive services by telephone, online chat, or text messaging.
ACA:
Advocate Caller Application database
Advocates:
The Hotline and LIR staff who answer calls, chats, and texts
Current as of: