Evaluation of the National Human Trafficking Hotline Program, 2016 - 2020

Project Overview

The primary objective of this project is to develop and execute an evaluation of the National Human Trafficking Hotline (NHTH), a 24-hour toll-free line which provides assistance and service referrals to potential victims, service providers, law enforcement officials, and other individuals who contact the NHTH, and also provides time-sensitive tips to appropriate local, state, or federal law enforcement authorities. Specifically, the evaluation will:

  • Describe the activities, procedures, and organization of the NHTH, including staff training, staff capacity, and service delivery;
  • Describe the customer service of the NHTH, for example who contacts the NHTH, what information or assistance do they seek, and is the information provided responsive to their needs;
  • Describe the immediate outcomes of the NHTH, specifically with regard to experiences of callers and users;
  • Describe NHTH partnerships with service providers and law enforcement;
  • Compare NHTH operations and costs to other similar national hotlines; and
  • Explore the creation of one or more new performance measures, to enable NHTH to explain its activities and accomplishments in an ongoing way to stakeholders.

Additionally, in order to obtain information on user’s perceptions of and experiences with the NHTH, the evaluation will also conduct follow-up data collection from individuals who seek assistance from the NHTH.

This work is being conducted through a contract to RTI.

The point of contact is Mary Mueggenborg.