2020-2022
The Understanding the Value of Centralized Services (VOCS) project is a broad inquiry to examine the advantages, disadvantages, and costs of providing multiple social services for families with low incomes at one location.
The project will summarize the findings from existing research on this topic. Building on this knowledge base, VOCS will conduct site visits to the following three local social services providers or networks of providers that have undertaken efforts to centralize services:
- Blackfeet Manpower One-Stop Center (MT)
- Neighborhood Place (KY)
- Wayne Metro Community Action Agency (MI)
Using qualitative methods, VOCS will document client and staff experiences receiving and providing services at these sites.
A final report will synthesize findings from the literature review and descriptive studies.
OPRE has contracted with MEF Associates and its subcontractor Mathematica to complete the project.
Point(s) of contact: Marie Lawrence and Kathleen Dwyer.
This study is registered on Open Science Framework under the title Understanding the Value of Centralized Services .Information collections related to this project have been reviewed and approved by the Office of Management and Budget (OMB) Office of Information and Regulatory Affairs under OMB #0970-0587. Related materials are available at the Understanding the Value of Centralized Services Study page on RegInfo.gov.
The most currently approved documents are accessible by clicking on the ICR Ref. No. with the most recent conclusion date. To access the information collections (E.g. interviews, surveys, protocols), click on View Information Collection (IC) List. Click on View Supporting Statement and Other Documents to access other supplementary documents.