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This report describes efforts to develop a survivor-centered theoretical framework. It also explains the processes used to develop, test, and refine a set of theoretically based performance measures for program assessment of the National Domestic Violence Hotline (The Hotline®) and presents results of a program assessment using data from The Hotline.

This brief describes the efforts of the National Domestic Violence Hotline Services Assessment Framework based on Theory (SAF-T) project to develop a theoretical framework to explain how the National Domestic Violence Hotline (The Hotline) empowers and supports contactors by phone, text, or chat.

The purpose of the first phase...

This brief describes the National Domestic Violence Hotline Services Assessment Framework based on Theory (SAF-T) project’s use of a participatory approach to engage a range of stakeholders throughout the process of developing a theoretical framework to explain how the National Domestic Violence Hotline (The Hotline) empowers...