Stakeholder Engagement and Participatory Approach to Develop an Assessment Framework for the National Domestic Violence Hotline

May 24, 2019
Topics:
Strengthening Families, Healthy Marriage & Responsible Fatherhood
Projects:
National Domestic Violence Hotline (NDVH) Services Assessment Framework based on Theory (SAF-T), 2016 - 2019 | Learn more about this project
Types:
Reports
Stakeholder Engagement and Participatory Approach to Develop an Assessment Framework for the National Domestic Violence Hotline Cover
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  • File Size 506kb
  • Pages 8
  • Published 2019

Introduction

This brief describes the National Domestic Violence Hotline Services Assessment Framework based on Theory (SAF-T) project’s use of a participatory approach to engage a range of stakeholders throughout the process of developing a theoretical framework to explain how the National Domestic Violence Hotline (The Hotline) empowers and supports contactors by phone, text, or chat.

The purpose of the first phase of the SAF-T project is to build a theoretical framework based on existing behavior change theory to inform the development of performance measures for The Hotline.

This brief presents the following information:

  • An overview of the project;
  • Description of The Hotline;
  • Rationale for a theoretical framework to guide the development of performance measures;
  • Discussion of the importance of stakeholder engagement, which stakeholders were involved, and the process of engagement throughout;
  • The use of concept mapping; and
  • The resulting framework and explanation of its components.

It also describes the value of using a stakeholder engaged approach throughout the SAF-T project in order to ensure that project activities aligned with the unique context and goals of The Hotline.

Last Reviewed: June 20, 2019