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View ACF COVID-19 Responses and Resources


The Office of Regional Operations (ORO) provides support and guidance for the regional implementation of ACF strategic initiatives. The goal of these initiatives is to develop and sustain public-private partnerships that support ACF objectives for the efficient and effective delivery of human services to improve outcomes for vulnerable and low-income children, youth and families served through our programs.

ORO has prioritize cross-program initiatives:

  • Facilitating a Whole Family response to the COVID-19 crisis for state, local, and tribal leaders
  • Using human-centered design to better understand the lived experiences, pain points and unmet needs of the families HHS serves
  • Increasing family economic mobility, school readiness, and reducing intergenerational poverty
  • Preventing and ending youth and family homelessness

ORO is working in partnership with ACF Program Offices to implement these initiatives across the country.


  • COVID-19 Resources for Human Services Leaders

    The COVID-19 crisis requires a Whole Family response from state, local, and tribal leaders. This page builds on ACF’s COVID-19 Resources and provides information geared towards state leaders.

  • Human-Centered Design: Parent and State Personas

    ORO has conducted extensive research to understand the customers of human services programs, including: 1) families who interact with the system; and 2) the State and County commissioners who administer it.

  • Family Economic Mobility

    ACF is focusing on creating opportunities and addressing the needs of both vulnerable children and their parents together to help break the cycle of poverty. Innovative state and local efforts are underway to help families achieve economic stability, upward mobility, and healthy child development.

  • Preventing Family & Youth Homelessness

    ACF has prioritized the goal of preventing family and youth homelessness for vulnerable and low-income populations being served across its programs and 10 regional offices.

Last Reviewed: June 11, 2020

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