The Office of Regional Operations (ORO) provides support and guidance for the regional implementation of ACF strategic initiatives. The goal of these initiatives is to develop and sustain public-private partnerships that support ACF objectives for the efficient and effective delivery of human services to improve outcomes for vulnerable and low-income children, youth and families served through our programs.
ORO has prioritize cross-program initiatives:
- Promoting equity through strategic communication and convening centered on advancing equitable policies, programs, practices, and service delivery within human service agencies.
- Increasing Family Economic Mobility to Reduce Intergenerational Poverty through Addressing the Benefit Cliffs and Promoting Social Capital
- Preventing and ending youth and family homelessness
- Using human-centered design to better understand the lived experiences, pain points and unmet needs of the families HHS serves
ORO is working in partnership with ACF Program Offices to implement these initiatives across the country.
Equity in Action
ORO has developed a coordinated strategy to orient, educate, and promote ACF’s equity agenda to a broad array of external human services stakeholders.
Family Economic Mobility and Benefit Cliffs
ACF is focusing on creating opportunities and addressing the needs of both vulnerable children and their parents together to help break the cycle of poverty. Innovative state and local efforts are underway to help families achieve economic stability, upward mobility, and healthy child development.
Preventing Family & Youth Homelessness
ACF has prioritized the goal of preventing family and youth homelessness for vulnerable and low-income populations being served across its programs and 10 regional offices.
Parent and State Personas
ORO has conducted extensive research to understand the customers of human services programs, including: 1) families who interact with the system; and 2) the State and County commissioners who administer it.