COVID-19 Resources for Human Services Leaders

COVID-19 ImageThe COVID-19 crisis requires a Whole Family response from state, local and tribal leaders. This page builds on ACF’s COVID-19 Resources and provides information geared towards state leaders. The intent is to provide current mandatory program flexibilities, guidance and resources in ACF programs, as well as information on other federal programs that serve vulnerable children and families. Information will be updated periodically.

The CARES Act  Visit disclaimer page (PDF)updates policy and provides supplemental funding for human services and other programs targeting vulnerable children and families. Information on supplemental funding is included below.

Download a pdf version of this page: COVID-19 Resources for State, Local, and Tribal Human Services Leaders (PDF)

This document (PDF) provides information for states on federal funding streams and resource opportunities, as well as policy information about digital inclusion. It is geared towards human services leaders adapting to virtual platforms to interact with participants, and developing innovative ways to accomplish critical tasks digitally.

This document (PDF) provides information on ACF funding flexibilities for supporting a virtual workforce, and providing emergency personal protective equipment for staff working directly with clients. Information is also provided on any caps on administrative expenditures.

This document (PDF) summarizes existing information from ACF program offices regarding the treatment of (1) stimulus payments (also referred to as recovery rebates or economic impact payments) and (2) unemployment compensation provided under the CARES Act for purposes of eligibility determination in ACF programs, or for purposes of setting and enforcing child support orders. If additional information becomes available, it will be added to this summary.


ACF Mandatory Program COVID-19 Program Flexibilities, Guidance and Resources


This Information Memorandum outlines the short-term relief for administrative, financial management, and audit requirements for ACF grant recipients.


Child Care

The Office of Child Care has a live COVID-19 Resources Webpage relevant to CCDF stakeholders. Among the resources included are:

  • COVID-19 Legislation Guide for CCDF Administrators discusses funding programs available through the Coronavirus Aid, Relief, and Economic Security (CARES) Act and Families First Coronavirus Response (FFCR) Act. The funding programs available through the CARES and FFCR Acts, although not specific to child care, can help address the needs of child care providers and child care workers. A letter to CCDF administrators accompanies the guide and provides recommendations on how to steer child care providers through the sometimes complex process of accessing funding programs available through the CARES and FFCR Acts.
  • CCDF-ACF-IM-2020-01 provides an overview and guidance on the supplemental CCDF Discretionary funds made available through the CARES Act.
  • Visit disclaimer page has created a new page where parents can connect with state specific resources to help them find, and pay for child care now during the COVID -19 pandemic and as the economy rebounds. NEW! They also have specific COVID-19 resources for families, providers and policymakers here Visit disclaimer page.
  • Tip Sheet for States and Territories: (PDF) Using CCDF Amendments and Waiver Flexibilities to meet the Child Care Needs as a Result of COVID-19: This tip sheet is intended to assist Lead Agencies in understanding what flexibility is available to them, and how to use it to continue child care services.
  • CCDF Frequently Asked Questions in Response to COVID-19: these will be updated as new questions and responses are developed. Topics in the FAQ document cover parent job loss, increasing childcare demand, contingency planning, and more;
  • Existing CCDF guidance, published in 2017, covers relevant flexibilities in the CCDF law related to emergency situations. This Information Memorandum summarizes options for Lead Agencies to change eligibility or priority criteria for child care assistance to permit uninterrupted care, waive family co-payment requirements, or use quality dollars to provide immediate assistance to impacted families, including those that do not participate in CCDF.
  • Slides from webinars (PDF) with grantees, which were held on March 18-19, to share information on flexibilities and hear about challenges.
  • The CDC released guidance Visit disclaimer page for child care providers that remain open during the COVID-19 pandemic.

The CARES Act provides $3.5 billion to the Child Care and Development Block Grant in grants to states for immediate assistance to child care providers to prevent them from going out of business and to otherwise support child care for families, including for healthcare workers, first responders, and others playing critical roles during this crisis. 2020 CARES Act CCDBG Supplemental Funding Allocations for States and Territories can be found here. It also provides $750 million for grants to all Head Start programs to help them respond to coronavirus-related needs of children and families, including making up for lost learning time. The Office of Child Care has a summary of the child care provisions in the CARES Act here.


Temporary Assistance for Needy Families (TANF)

Instructions are provided on how the TANF program can support people affected by the COVID-19 pandemic. The guidance also outlines flexibilities within TANF that enable states and tribes to ease requirements on TANF applicants or recipients. The PI identifies the following strategies, among others:

  • Providing non-recurrent, short-term benefits to families to make up for lost wages and help them meet basic needs;
  • Granting good cause exemptions from work requirements for TANF participants who cannot go to work or training activities because, for example, they are ill, caring for a child whose school or day care is closed due to the pandemic, or because the work or training site is closed;
  • Increasing cash benefit levels for TANF cash assistance recipients who have reduced income or increased needs related to the COVID-19 pandemic; and
  • Providing case management by phone or other virtual/electronic communication platforms.

The guidance states that while ACF does not have authority to waive the work participation rate that states must meet, it does have authority to grant relief from resulting penalties in face of natural disasters and other calamities. ACF will exercise this authority to the maximum extent possible during this current COVID-19 emergency.

The CARES Act extends TANF through November 30, 2020.


Children’s Bureau

The Children’s Bureau has a live COVID-19 Resources page which will be updated frequently.

  • This April 17thletter (PDF) from the Deputy Secretary of the U.S. Department of Health and Human Services urges state Governors to classify child welfare workers and service providers as level 1 emergency responders to allow them greater access to personal protective equipment.
  • This April 15thletter (PDF) from the Children’s Bureau advises child welfare leaders of the flexibility of certain requirements regarding fingerprint-based criminal records checks and caseworker visits to a child’s home due to the COVID-19 pandemic.
  • This guide (PDF) from the Capacity Building Center for Courts describes best practices and other recommendations for remote or virtual court hearings in child welfare cases and this letter (PDF) from the Children’s Bureau encourages state court administrators and chief justices to engage their Court Improvement Programs to assist dependency courts in their response to COVID-19, particularly in acquiring and supporting telework and video-conferencing equipment and software to continue case oversight.
  • On April 10, 2020 a letter was sent to child welfare leaders informing them that all Title IV-E Foster Care Eligibility Reviews and National Youth in Transition Database Reviews are postponed for the foreseeable future.
  • On April 7, 2020 a joint statement (PDF) by several legal organizations describes ways in which the court system can support families involved with child welfare during the COVID-19 pandemic, including ensuring access to due process and counsel and promoting family time, case review, and the role of court leadership.
  • On April 1, 2020, a letter was sent to child welfare leaders informing them that the deadline for the Kinship Navigator Funding applications have been extended to May 1, 2020. It also states that a separate application will not be needed for Family First Prevention Services Act Transition grants.
  • On March 27, 2020, a letter (PDF) was sent to court leaders clarifying some of the questions around restricting parent/child contact during the COVID-19 crisis, encouraging courts/judges to be mindful of the needs of children in foster care to have ongoing contact with their parents, particularly during a time of crisis.
  • On March 18, 2020, a letter (PDF) was sent to child welfare administrators informing agencies that they may use videoconferencing to meet the title IV-B monthly caseworker visit requirement under narrow circumstances given the current public health emergency situation.
  • On March 12, 2020, a letter  (PDF)was sent urging child welfare agencies to immediately contact all foster youth and young adults in colleges or other settings who may need assistance finding and securing housing while their college or university is closed.

The CARES Act provides $45 million for grants to states to support the child welfare needs of families during this crisis, and to help keep families together.


Child Support

The Office of Child Support Enforcement has a COVID-19 Frequently Asked Questions for Child Support Programs page that will be updated regularly.

On April 13, 2020 a letter was sent to child support directors clarifying that the stimulus payments (referred to as recovery rebates) made to eligible noncustodial parents who owe past-due child support and who are subject to intercept under the Federal Income Tax Refund Offset Program will be offset by the amount of past-due child support.

Whole Family Approach to COVID-19 Response


Food and Nutrition

This website Visit disclaimer page provides program flexibilities and contingencies for the Food and Nutrition Services’ (FNS) nutrition programs, including Supplemental Nutrition Assistance Program (SNAP), congregate meals, WIC, and school meals. Here are Questions and Answers Visit disclaimer page on FNS Food Programs for States responding to COVID-19.

The CARES Act provides $15.51 billion in additional funding for the SNAP to cover waiver authorities granted in H.R. 6201 and anticipated increases in participation as a result of coronavirus. It also provides $500 million for the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) and certain WIC statutory waiver authorities necessary in a public health emergency to encourage social distancing and reduce in-person visits to the WIC clinics.


Parents as Workers

The CARES Act authorizes recovery rebates of $1,200 for all Americans with adjusted gross income up to $75,000 ($112,500 for head of household) and $2,400 for married couples with adjusted gross income up to $150,000 who file a joint return. Amounts increase by $500 for every child. The recovery rebate is not subject to federal income tax. As with any tax refund under current law, the rebate is not treated as income, or as a resource for a 12-month period, in determining an individual’s eligibility or assistance amount under any federally funded public program.

Individuals who did not file taxes, or receive Social Security retirement, disability (SSDI), or survivor benefits, or Railroad Retirement and Survivor Benefits can submit an online form to receive the rebate. The form is accessed here Visit disclaimer page.

The Department of Labor website Visit disclaimer page provides resources to employers and workers on preparing for the COVID-19. There is guidance to states as employers on paid leave requirements here Visit disclaimer page. Information on which workers are deemed essential in the pandemic response can be found here Visit disclaimer page under questions 56 and 57.

The CARES Act authorizes three new Unemployment Insurance Programs. DOL released UI guidance Visit disclaimer page (PDF) indicating eligible individuals should be able to work, available for work, and actively seeking work. However, states shall offer flexibility in meeting the “actively seeking work” requirement if individuals are unable to search for work because of COVID-19, including because of illness, quarantine, or movement restriction. It also provides states maximum flexibility to recruit and select staff through December 31, 2020, to quickly process applications and claims.

Local workforce boards have additional flexibility to use funds received under the Workforce Innovation and Opportunity Act for administrative costs, including for online resources and allows Governors to utilize reserved workforce funds on rapid response activities for addressing COVID-19.

While states are required to operate a SNAP Employment and Training (E&T) program, FNS issued Question and Answers Visit disclaimer page (PDF) outlining their broad discretion in developing criteria for who should and should not be required to participate in E&T.

Both for-profit and non-profit small businesses, including child care businesses, with less than 500 employees will be eligible to apply for small business loans of up to $10 million, of which 8 weeks of monthly payroll, mortgage/rent, and utility payments will be eligible for forgiveness. The Act expands eligibility for entities suffering economic harm due to COVID-19 to access the Small Business Administration’s (SBA) Economic Injury Disaster Loans (EIDL), while also giving SBA more flexibility to process and disperse small dollar loans. It provides $265 million for grants to SBA resource partners, including Small Business Development Centers and Women’s Business Centers, to offer counseling, training, and related assistance to small businesses affected by COVID-19. $10 million is provided for the Minority Business Development Agency to provide these services through Minority Business Centers and Minority Chambers of Commerce.

Funding is also available to support “short-time” partial compensation programs where employers reduce hours instead of laying off workers. In addition, the legislation includes changes to the deduction for charitable contributions and a refundable payroll tax credit for wages paid by employers whose gross receipts decline by over 50 percent or whose businesses are fully or partially suspended due to COVID-19.

CDC released a Resuming Business Toolkit Visit disclaimer page. The Toolkit is designed to assist employers in slowing the spread of COVID-19 and lowering the impact in their workplace when reintegrating employees into non-healthcare business settings. The toolkit includes an employer sheet, restart readiness checklist, worker protection tool, returning to work infographic, and additional resources.


Education for Children and Parents

Resources for schools and school personnel can be found here Visit disclaimer page. This fact sheet  Visit disclaimer page (PDF)addresses services specifically for children with disabilities.

The U.S. Department of Education rolled out a waiver request process Visit disclaimer page (PDF) that states can use to repurpose existing federal funding to pay for new technology and teacher training associated with online learning.

This Office of Career, Adult and Technical Education website Visit disclaimer page provides information, resources, and flexibilities to States and local career and technical education programs funded under the Perkins V statute as they respond to the pandemic.

The CARES Act designates $13.5 billion in formula funding directly to states, to help schools respond to coronavirus and related school closures, meet the immediate needs of students and teachers, improve the use of education technology, support distance education, and make up for lost learning time.

This list Visit disclaimer page (PDF) provides State funding allocations under the Governor’s Emergency Education Relief Fund (GEER Fund) authorized by the CARES Act.

It provides $14.25 billion to states for higher education emergency relief for institutions of higher education to prevent, prepare for, and respond to coronavirus. Funds may be used to defray expenses for institutions of higher education, such as lost revenue, technology costs associated with a transition to distance education, and grants to students for food, housing, course materials, technology, health care, and child care.

The Act provides $100 million in targeted funding through Project SERV for elementary and secondary schools and institutions of higher education to respond to the immediate needs of coronavirus and the effect on students.

CDC updated their reopening information for Institutes of Higher Education Visit disclaimer page (IHE). IHE officials can determine, in collaboration with state and local health officials Visit disclaimer page, whether and how to implement these considerations while adjusting to meet the unique needs and circumstances of the IHE and local community.



The Centers for Medicare and Medicaid Services (CMS) has developed a partner toolkit Visit disclaimer page with materials available on the COVID-19. Medicaid specific resources can be found here Visit disclaimer page. CMS also has COVID-19 FAQs for State Medicaid and CHIP agencies that is updated regularly here Visit disclaimer page (PDF). The CARES Act amends a section of the Families First Coronavirus Response Act of 2020 (Public Law 116-127) to ensure that states are able to receive the Medicaid 6.2 percent FMAP increase.

The Substance Abuse and Mental Health Administration website Visit disclaimer page houses resources for individuals, providers and communities related to behavioral and mental health in the context of COVID-19.

The CARES Act provides $425 million for SAMHSA to address mental health and substance use disorders as a result of the coronavirus pandemic: $250 million for Certified Community Behavioral Health Clinics to increase access to mental health care services; $50 million for suicide prevention to provide increased support for those most in need of intervention; and $100 million in SAMHSA Emergency Response grants to provide flexible funding to address mental health, substance use disorders, and provide resources and support to youth and the homeless during the pandemic.

The Health Resources and Services Administration website Visit disclaimer page includes Frequently Asked Questions related to COVID-19 and health centers.

The CARES Act provides $275 million for HRSA to expand services and capacity for rural hospitals, telehealth, poison control centers, and the Ryan White HIV/AIDS program. Language is also included to allow Community Health Centers to use FY2020 funding to maintain or increase staffing and capacity to address the coronavirus.

This webpage Visit disclaimer page provides information for older adults and persons with disabilities. The CARES Act provides $955 million for aging and disability services programs, including senior nutrition; home and community-based supportive services; family caregivers; elder justice; and independent living.


Housing and Homelessness

The CARES Act provides $1 billion in direct funding to local community-based organizations to provide a wide-range of social services and emergency assistance for those who need it most through Community Services Block Grant. It also provides $900 million in Low Income Home Energy Assistance Program grants to states to support immediate home energy assistance for low-income households affected by coronavirus. ACF released these funds to grantees on May 11, 2020.

This website Visit disclaimer page provides an overview of resources and the impact of infectious diseases on the homeless population. The U.S. Department of Housing and Urban Development announced the availability of regulatory waivers Visit disclaimer page of certain Continuum of Care (CoC), Emergency Solutions Grant (ESG), Housing for Persons With AIDS (HOPWA), and Consolidated Plan requirements. This guide Visit disclaimer page (PDF) provides resources for Public Housing Agencies, including information on the use of Personal Protective Equipment (PPE).

The CARES Act provides $4 billion in Homeless Assistance Grants that will enable state and local governments to address coronavirus among the homeless population; $1.25 billion in Tenant-Based Rental Assistance to preserve Section 8 voucher rental assistance for seniors, the disabled, and low-income working families, who will experience loss of income from the coronavirus; and $685 million in Public Housing Operating Fund, which may be used for activities to support or maintain the health and safety of assisted individuals and families, and activities to support education and child care for impacted families.

Current as of: