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Published: September 27, 2012

We regretfully announce that hard copies of the Refugee Housing Program’s materials are temporarily unavailable. Check this space soon to learn about how to continue to access these publications. If you have any questions or would like a notification when the publications are again available, please e-mail us at Refugeehouseinfo@mercyhousing.org or call us at 303-830-3449.

Promising Practices in Refugee Housing (PDF 18MB)
Available in English only

Welcome to Your New Home

A comprehensive Housing Orientation workbook. Each page contains large, brightly colored illustrations of “do’s” and “don’ts”. The booklet addresses apartment maintenance, safety and security, mail and notices, being a good neighbor and energy conservation.

English (PDF 4.6MB)
Arabic PDF (PDF 6.1MB)
Amharic (PDF 6.6MB)
Burmese (PDF 4.6MB)
French (PDF 4.1MB)
Hmong (PDF 2.5MB)
Karen (PDF 2.9MB)
Kishwahili (PDF 2.7MB)
Nepali (PDF 3.0MB)
Russian (PDF 2.5MB)
Somali (PDF 5.6MB)
Spanish (PDF 2.8MB)

Please Repair...
Renters and landlords need to effectively communicate about repairs! This illustrated housing repair guide to help refugees and other renters with limited English communicate repair requests in a way that is understood by property managers. It is designed to be printed double-sided, except the "Report Immediately" page which should be single-sided and on bright colored paper!

English Intro (PDF 12KB)
Amharic (PDF 2.1MB)
Arabic (PDF 1.5MB)
Burmese (PDF 2.1MB)
French (PDF 2.1MB)
Maay Maay (PDF2.2MB)
Russian (PDF 1.8MB)
Somali (PDF 2.3MB)
Spanish (PDF 2.1MB)
Thai (PDF 1.7MB)
Vietnamese (PDF 1.7MB)

Renting Housing in The United States: A Guide For New Americans
The first step to being a successful renter is understanding your rights and responsibilities. Renting Housing in the United States: A Guide for New Americans, a three-fold brochure, provides useful tips on what you need to know to obtain and maintain rental housing. The information is generally a very condensed version of that contained in Welcome to Your New Home. The brochure is available in English, Russian, and Serbo-Croatian.

English (PDF 149KB)
Serbo-Croation (PDF 2.0MB)
Russian (PDF 2.3MB)

Renting to Refugees: A Landlord's Guide
Renting to Refugees: A Landlord's Guide is an informative brochure designed to be given to landlords. It describes why refugees are good renters, identifies resettlement resources of interest to property managers, and provides tips on problem solving issues between property managers and refugees.

English - Front (PDF 176KB)
English - Back (PDF 177KB)

Fact Sheets

  • HUD-Subsidized Refugee Residency Requirements (PDF 138KB)
  • Bedbug Factsheet (PDF 145 KB)
  • The Homelessness Prevention and Rapid Re-Housing Program (NEW!) (PDF 183 KB)
    The American Recovery and Reinvestment Act of 2009 created a new program at HUD, the Homeless Prevention and Rapid Re-Housing Program (HPRP). Designed to alleviate the challenges of homelessness and to help retain housing for those at-risk of becoming homeless, this program more than triples the funding for emergency rental assistance previously available. This funding availability presents an integral opportunity for those working in resettlement to help prevent refugee homelessness. To help your organization take advantage of this opportunity, this fact sheet explains the key provisions of the program and outlines the process underway to allocate funds to needy individuals and the organizations serving them.
  • The Neighborhood Stabilization Program (NEW!) (PDF 121KB)
    Observing the destructive effects that high rates of foreclosures have had on neighborhoods, the federal government created the Neighborhood Stabilization Program (NSP). This fact sheet highlights how refugee-serving organizations and housing providers can partner with recipients of NSP funds to improve refugee housing in their communities.
  • Community Integration (PDF 245 KB)
    Learn how housing and community integration mesh and build on one another and how to encourage integration in your refugee housing environments

New Roots in Common Ground (PDF 48KB, PDF 125KB)
"New Roots in Common Ground” a video companion to the “Welcome…” booklets, is now available in limited quantities. This 55 minute DVD features peer-to-peer housing advice from refugee families as well as informative interviews with landlords, property maintenance staff and public safety officers to share some of the most important points a refugee must know about housing in the United States. Each DVD set includes versions with voiceovers in Arabic, Burmese, English, French, Kiswahili, Somali and Spanish. An interactive discussion guide will be available to help guide deeper conversation about housing issues. Copies have been distributed to all ORR-recognized resettlement partners including local affiliates of voluntary agencies and MAAs. If your organization has not received a copy or you would like to order additional copies, please contact us.

Refugee Housing Brochure (PDF 149KB)
Informational brochure about Mercy Housing’s Refugee Housing Program, or contact us to order copies for your partners.

Household Pests: An Interactive PowerPoint Presentation (PPT 4MB)
Mercy Housing created this interactive PowerPoint presentation to share basic information about bedbugs and cockroaches with a diverse group of refugees and their neighbors. Click on the “Notes” view of the presentation to see activities for each slide. Feel free to edit and modify this presentation to suit your needs. Note that the information contained in the presentation is based on our research but does not constitute professional entomological advice.

Last Reviewed: March 28, 2018
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