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Training Refugees About Housing

Published: July 11, 2012


Every refugee family needs a comprehensive orientation to their new home so they know how to operate appliances safely, how to maintain the apartment properly, and what is required of them as tenants.


Welcome to Your New Home Booklet - Free!
Mercy Housing has developed a 31-page booklet that will make your housing orientation easier and more meaningful for refugees. Every page contains large, brightly-colored illustrations of “do’s” and “don’ts”. The booklet addresses basic apartment maintenance, safety and security, mail and notices, being a good neighbor and energy conservation. Designed to be used by a case manager during the initial orientation, it can be left with the family so they can refer to it later. The “Welcome” booklet is available in English, Arabic, Somali and Hmong.

Renting Housing in the United States: A Guide for New Americans
A brochure summarizing the basics of the tenant’s and the landlord’s responsibilities is also available. It briefly covers the lease, paying rent, avoiding charges for damage, moving out and eviction, as well as the landlord’s responsibility to make repairs and return security deposits. Order your FREE copies today by sending an e-mail to: refugeehouseinfo@mercyhousing.org specifying the number of brochures (by language), your agency, and the mailing address to which they should be sent.


For more ideas about successful housing orientation programs, read “At Home with Refugee Housing: Resettlement to Integration. Click here to download a copy of “At Home with Refugee Housing: Resettlement to Integration” or contact us and order a hard copy today.

Now available: “New Roots in Common Ground”: A companion to the “Welcome to Your New Home” orientation booklets.

This 50 minute DVD features interviews and demonstrations with refugees, case managers and landlords. Designed to be part of a comprehensive housing orientation program, the video also includes a discussion and activity guide to build on the points covered in the DVD. Each set includes versions with spoken narration in Arabic, Burmese, English, French, Kiswahili, Somali and Spanish. All national resettlement offices, local voluntary agency affiliates, T.A. providers, state refugee coordinators and ORR-recognized MAAs will receive a copy in the mail in late August 2008. If you do not fall into these categories and would like to order a free copy, please contact us.

Last Reviewed: March 8, 2019
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